Atul Rajpoot

I am a Media Sales professional currently working with Air Canada as a Customer Experience Specialist at Toronto Pearson Airport, I also own a restaurant where I deal with cooks, servers and front end staff. 

When I am at the airport I handle customer queries  at different locations, be it lobby or at the customer service desk and when I am at the restaurant I do make sure to give all my customers a WOW experience. 

I feel with my experience of handling customers I might be a competitive fit for the discussed position.

SUMMARY OF QUALIFICATION

• MBA in Management with extensive experience in leading the team and delivering the results.
• Have always worked in a customer centric environment.
• Area of Specialization includes strong decision-making skills with planning and execution of the task with proper resource allocation.
• 9 years’ experience in People Management (direct report or cross-functional) in a multi – disciplinary environment.
• Positive attitude, excellent communication and interpersonal skills, proactive in nature with multi-tasking skills.
• Working in Unionized environment for the last 4 years (Approx)
• Working knowledge of Microsoft Office suite programs (Outlook, Word, PowerPoint, Excel etc..)
• Have a valid Transportation Canada Security Clearance (RAIC)
• Multilingual – English, Hindi and Punjabi 

I am an MBA with also a degree in Hotel Management.