About Avi Verma:
experienced security operations manager currently working at Pan Pacific Vancouver ,5 star Hotel. excellent communication, pertinent , problem solving skills.
Experience
A good listener and communicator by effectively conveying information verbally and in
writing
Excellent organization & pertinent interpersonal skills
Ability to work under pressure in a fast paced environment
Pro-Serve Certified in addition to full knowledge of WHIMS
Fluent in spoken & written English, Punjabi & Hindi as well as conversational
cognizance of French.
BCLC certified for selling lottery and propane certification
Team Player & a self-starter, with the ability to work independently as required
Class 4 Valid Driver's license with ability to drive standard and automatic
Typing speed of 45 WPM with in depth knowledge of PC applications.
Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly
assimilate new concepts
Occupational First Aid level 2 certified with CPR level C and use of AED (automatic
external defibrillator)
A professional attitude and courteous with clients, superiors and colleagues
Persistence in working environments and willingness to overcome predicament
Quick learner from Supervisors who welcomes and accepts challenges while remaining
within the ambit of all laid down guidelines and procedures
Basic security training from Advanced learning centre.
Advanced security license from JIBC with authority to use restraints.
Crisis prevention intervention, Health care use of force training and PVPC certificates from Paladin
security.
7 bands in IELTS with excellent phone answering skills
WORK EXPERIENCE.
Pan Pacific Vancouver (May 28- present )
Security officer/First aid attendant.
Did regular patrols of hotel keeping safety of guests a top priority.
Locked up offices after business hours
Noted fire safety,security and safety problems during the shift and took preventative measures and informed rooms division manager
Ensured all security precautions were taken at special functions protecting the associates from acts of obnoxious guests
Checked all unattended cash drawers and maintained general surveillance when hotel funds at risk
Administering first aid to hotel guests when needed
Respond to all reported disturbance calls from hotel , world trade centre and removing undesirable person from hotel property.
Paladin security (May 18, 2018- Continued)
Conducting regular patrols of property to keep intruders and panhandlers away while
ensuring safety of patrons.
Making sure all doors are locked after business hours and CCTV Monitoring.
Answering phone calls and responding to any emergencies /alarms and providing
customer service.
Acting as a visual deterrent to keep the property and people safe from all potential law breakers.
Liaising with law enforcement in the event public safety is threatened and de escalating situations before they
become violent.
Providing first aid in accordance with Worksafe BC Standards.
Supervisor
Silverdale Husky - August 2015 to Oct 2017
Supervise and coordinate sales staff and cashiers
Assign duties to sales workers and attendants.
Sell merchandise, maintain and order specific inventory
Resolve customer complaints
Prepare daily reports for review by management
Calculate the total payment received at the end of work shift and reconcile with total sales
Verify age of customers when selling lottery tickets and tobacco products
Count cash and make safe drops at regular intervals
Give regular dips and details to Scamp instructors for refueling diesel, premium and regular gas
Stock shelves, fill propane for barbeque cylinder and auto propane for heating purposes
Ensuring safe work environment while working at all times.
Night auditor and Guest service agent
Mountain Retreat Hotel and Suites -SQUAMISH (March 2016- June 2017)
Answering phone calls, making reservations including check-ins and checkouts
Informing guests to the hotel amenities
Balancing the daily activity reports at the end of the day
Resolving guest complaints with utmost professional service while working up to the hotel's standards
Checking the chlorine level in pool while ensuring all safety standards in the water slide area and
reporting any incidents to the manager
Education
Hospitality and resort management , toronto ,ontario
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