Ayush Shah

IT Associate
Vad web, 09/2019 to 08/2022

In order to provide a quick and painless installation of hardware and software, new PCs were deployed.

minimised downtime and data loss by transferring programmes and data from outdated systems to new ones.

Administered end-user accounts, including account creation, modification, and deactivation.

Assisted with help desk requests, logging user questions, and delivering prompt and efficient support over the phone, email, or in person.

Collaborated with other IT staff to troubleshoot and resolve complex technical issues.

I helped create and put IT rules and procedures into place.

kept thorough records of all the hardware and software inventory.

Conducted user training sessions to enhance computer literacy and promote

efficient system usage.

Desktop Analyst
Webisean, 08/2022 to 10/2022

Manage, support, and repair end-user equipment, such as printers, mobile phones, rugged tablets, and laptops.

Support desktop software for Windows 10, Microsoft Apps for Enterprise (O365), and other programmes.

New PCs and laptops should be imaged, deployed, and configured to ensure smooth network integration.

Install and update different software programmes to ensure compatibility and top performance.

To maintain efficient operations, manage and troubleshoot specialised peripherals, such as Fleet Truck docks.

In order to ensure accurate and current documentation, enter all inventory, incidents, and service request tickets into the incident management system.

Work with cross-functional teams to deliver effective solutions to difficult technological problems.

Hold end-user training sessions to advance their technical proficiency and encourage independence.

Bachelor of science in Computer Science Gujrath University

Cloud Computing and Blockchain, Sask ploytech