
BERRY VICTORIA RAFFERTY-BROWN
Customer Service / Support
About BERRY VICTORIA RAFFERTY-BROWN:
I grew up in South Africa, then moved to the UK, and in late October, I relocated to Maple Ridge, BC. I am Canadian and I have no idea why it took me so long to come home. I absolutely love it here. My siblings and cousins live in Vancouver, and my son lives in Toronto - needless to say, I am here to stay.
As for my skills, I bring with me experience in administration, reception, and customer care. One of my key abilities is making people feel special.
Experience
Excellent experience maintaining and organizing filing systems and databases
Excellent organization skills and attention to detail
Demonstrated ability in generating cheques, preparing bank deposits and courier shipments
Proven time management skills with the ability to meet tight deadlines with accuracy and minimal supervision
Resourceful and proactive, with a focus on meeting company goals and objectives
Courteous and professional communication skills in oral and written English
Strong team player and independent worker with minimal supervision
Timed touch-typing rate of 45 wpm
Well-versed in and committed to equity, diversity, decolonization, and inclusion
Demonstrated ability to answer questions and problem-solve with customers
Experience in Answering incoming calls professionally on a multi-line switchboard
Skillful in coordinating exports with customers and assisting with shipping reservations
Proven ability to remain calm and professional when issues arise with potentially difficult customers
Trade Show experience
Education
Diversity and Inclusion Fundamentals - Douglas College
Douglas College - Encore 55+
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