bhanu ivaturi

A results-oriented professional with over 12 years of experience in customer service and leading multiple process improvement projects focused on operational excellence. Expertise in driving cross-functional collaboration between operations and quality teams, standardising performance management, and evaluating metrics to achieve organisational goals. Proven ability to lead teams, ensure the achievement of committed service levels, and optimise the utilisation of resources, time, and budget. Demonstrated success in e-commerce risk/fulfilment operations, including the prevention, detection, and mitigation of fraud and abuse, conducting KYC/AML compliance checks on customer accounts. Skilled in dollar loss reduction and productivity improvement through Lean and Six Sigma methodologies, as well as other process management tools. Additionally, experienced in hiring and on boarding associates to build high-performing teams that support process efficiency and business success.

Operations manager carrying 12+ years of rich experience working with MNC's like Amazon, Microsoft and Google in Customer service, Operations management,Fraud detection and prevention, Process and people management related roles . 

Bachelors , Computer Sciences.