Brittney Stark

I am a dedicated and hardworking individual with excellent time management, communication and organizational skills. I am a strong team player who is very responsible and trust worthy. With my experience I have developed good leadership and people skills. I am polite and friendly with my interactions with new people. I am a fast learner who is willing to experience and learn new things. I am excited to further enhance my skills and knowledge.

Intact Insurance                                                                                                      May 2016 - May 2025

Auto Claims Representative I, May 2016-August 2019

Auto Claims Representative II, August 2019 - May 2025

Evaluate, negotiate and settle claims; effectively come to a mutual agreement if there is an issue and listen to the insured and concerns and act accordingly. Communicate/liaise with different departments if required on a given claim and process new claims and advice on coverages.

Negotiate tow rates/handle tow issues and determine liability and investigate claims as necessary per the individual claim; assess vehicle damages/review estimates/communicate with appraisers.

Document all files accordingly and note anything pertinent to that claim.

Maintain communication between parties to a claim and provide updates on claims/manage expectations.

Evaluate and pay outstanding invoices.

Auto Customer Service Representative, May 2015 - May 2016

Listen and respond to customer inquiries accordingly to move the claim along as necessary. Process new claims and advice on coverages.

Collaborate cross-functionally with different departments, if necessary and communicate with the adjuster to advise of any new developments/issues on a claim.

Legal Assistant, Scott & Olver LLP - Criminal Defense Law Firm, June 2008-May 2015

Work closely with lawyers to ensure all files are completed in an efficient and diligent manner; consistently answer telephone client calls and respond with a high level of customer service and ability to resolve client conflicts. Oversee and ensure all Legal Aid files are perfected, and billing deadlines are met and organize and maintain an orderly filing system while following file retention procedures. Manage client’s expectations and explain all relevant legal and procedural processes; responsible for interacting and requesting all relevant disclosure from the Crown Attorney`s office with respect to each client file.

CIP Program - Insurance Institute; successful completion of: C11 – Principles & Practices of Insurance, C14 – Automobile Insurance, C39 – Fraud Awareness & Prevention, and C110 – Essentials of Loss Adjusting

Law Clerk Diploma Program, Seneca College September

Learned law, government, corporate office curriculum; practice-based, wide range of subjects - contract law, real estate, corporate/commercial, family law and litigation. Strong emphasis on legal research and IT – practical and analytical.