beBee background
Professionals
>
Etobicoke
Laura Naranjo

Laura Naranjo

Technical support

Technology / Internet

Etobicoke, Ontario

Social

About Laura Naranjo:

Passionate Software Engineer with over 9 years of experience in IT services and technical operations. Proven ability in solving complex problems, delivering efficient technical support, and providing excellent customer service. Background in help desk operations, IT incident management, and basic software development. Recognized for outstanding performance in high-pressure environments and awarded for service excellence. Reliable, organized, and a strong team player with excellent communication skills.

Experience

Non-Commissioned Officer – Information Technology National Army of Colombia, Colombia | August 2015 – October 2024

Delivered specialized technical support to users across the organization.
Managed incidents through help desk platforms to ensure fast resolution.
Trained personnel in the use of digital and institutional tools.
Coordinated IT resources and supported operational continuity.
Documented procedures and contributed to process improvement

Education

Postgraduate Specialization in IT Governance Remington University Corporation, Colombia | 2020 – 2021
Bachelor’s Degree in Software Engineering School of Administration and Marketing of Quindío, Colombia | 2007 - 2011

Professionals in the same Technology / Internet sector as Laura Naranjo

Professionals from different sectors near Etobicoke, Ontario

Other users who are called Laura

Jobs near Etobicoke, Ontario

  • Work in company

    Technical Support Specialist

    CanCap Group Inc.

    As a Technical Support Specialist, you will be the go-to person for our team's everyday technological needs.We are looking for a friendly, service-oriented individual who enjoys solving problems and helping others get back to work quickly. · ...

    Mississauga

    5 days ago

  • Work in company

    Technical Support Engineer

    Apex Systems

    The Technical Support Engineer will play an essential role in troubleshooting and resolving technical queries and platform issues for clients Enterprise Partners. · ...

    Toronto, Ontario

    1 month ago

  • Work in company

    Technical Customer Support

    Sync

    We need your help to make secure file storage, sharing, and collaboration easy for everyone. You will be part of an incredible team helping to get the world in Sync. · Act as the initial point of contact for clients using our cloud storage and sharing platform. · Utilize technica ...

    Toronto

    1 month ago