BUKOLA OMOPARIOLA

I a customer service personnel with over 10years working experience. I am a people-oriented person with excellent communication skills with in-depth experience in customer service and reporting writing using Excel, Microsoft, Outlook and PowerPoint. I am reliable and loyal, an active, result-oriented team member proffering solutions to organizational challenges. I am focused on always impacting humanity positively within my locality and in the society at large through good customer experience, excellent service delivery and timely resolution.

POLARIS BANK LTD- Lokoja Branch, Kogi State, Nigeria 

2010-2022

• High speed on data entry with great attention to details. 
• Sound knowledge of Microsoft, Outlook, and computer applications.
• Increased customer satisfaction by solving complex issues with efficient resolutions.
• Actively listened to customers’ requests, confirming full understanding before addressing concerns.
• Provided primary customer support to internal and external customers.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Helped large volume of customers everyday with positive attitude and focus on customer satisfaction.
• Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
• Follow up with customers through home calls and email for resolutions and effective service delivery.
• Worked remotely and effectively for 8 months 2020/2021 due to COVID lockdown.

• Bachelor of Science, Geography -                                                                                        2001

Ahmadu Bello University-Zaria, Kaduna State

• Demonstration Secondary School, Ahmadu Bello University-Zaria, Kaduna State    1992-1997