Candy Mudry

BBA | Experienced HR Professional | Customer Service Expert | Benefits Specialist | Entrepreneur | Volunteer | Avid Reader | ENTP-A

Group Benefits Coordinator (Maternity contract) - The Brick Corporate Office (2023 - current)

• Benefits enrollment: Enroll eligible employees, help them understand their benefits, and ensure all forms and documents are completed on time. 
• Benefits administration: Manage employee benefits, including health insurance and retirement plan. Handle changes or updates to employee benefits due to life events like marriage, childbirth, etc. 
• Track and administer leaves of absence: Track employees on different types of leave. Provide paperwork and forms for each type of leave while communicating with provider, employee, and direct manager for information to facilitate leaves investigations.
• Addressing employee concerns: Respond to employees’ questions regarding benefits, coverage, and eligibility during enrollment and ongoing. 
• Educating employees about benefits programs: Provide accurate and complete information about benefits plan coverages. 
• Monitor and update retirement benefits: Enroll interested and eligible employees into the retirement program, update contribution amounts accordingly, communicate directly with employees regarding their registrations, and terminate accounts upon leaving employment. 
• Ongoing information updates: Complete information updates provided by internal audits performed by the Benefits Manager. 
• Connect with employees by phone, email, and in-person to provide necessary information.

Customer Service Outfitter (part-time) - Cabela’s Canada (2020 - current)

• Customer Service Representative 
• Assist incoming customers with: 
  • Purchase returns 
  • In Store Pickup (ISP) fulfillment
• Cashier sales 
• Sales of WIN cards, hunting & fishing licenses, and hunting tags 
• Train new Customer Service Outfitters 
• Assist cashiers during busy periods 
• Provide support to Clothing Processing, Footwear, Apparel, and Fresh distribution

Group Benefits Administrator (full-time) - Effortless Admin (2022 - 2023)

• Supported plan sponsors in the management of their benefits 
• Assisted plan members in using custom software and understanding their benefits coverage 
• Developed comfortable familiarity with a large number of benefits carriers, plans, and contracts 
• Provided excellent customer service to plan sponsors and plan members through Live Chats, phone calls, and emails to facilitate positive experiences and understanding of benefits coverage 
• Contributed to team support and ongoing software testing 
• Organized incoming and outgoing mail, packages, and deliveries

Central Poll Supervisor (Election 2021) - Elections Canada (2021)

• Completed in-depth training for all site positions: Information Officer, Registration Officer, and Deputy Returning Officer to ensure proper and timely support to election workers. 
• Lead Supervisor provided support, coordination, and scheduling of 25 election workers, candidates, and media representatives in eight polling sites. 
• End-of-day duties include closing polls, phoning election results to local offices, and ensuring the integrity of the voting process.

Office Manager (full-time) - Sandstar Construction Ltd. (1996 - 2004)

• Responsible for the day-to-day administration of the company, including but not limited to daily accounting HSE, HR, project bids, form design and worksite charts, and reception.

Bachelor of Business Administration, Management and Human Resources. (2019)

Business Administration Diploma (1998)