Carlos Fiffe

I'm a Hardworking and reliable head bartender/ mixologist focused on going above and beyond to

support the team and serve customers. Trained in mixology and offered top-notch

customer service. Highly motivated to continue to learn and grow as an industry

professional.

Amal Toronto - Ink Ent.  (2021 - Present) - Utilized knowledge of mixed beverages, specialty liquors, and wines to serve customers and provide wait staff with well-prepared drinks in a timely fashion

Demonstrated the ability to multi-task at a face pace while dealing with various situations/individuals with over 1,000 customers weekly. Trained 12 brand-new bartenders on all aspects of the job from drink preparation and knowledge to building valuable customer relationships and upselling techniques.

Falcon SkyBar - Hotel X (2019 - 2020) - Ensured guest satisfaction throughout every part of the experience, from initial greeting through order completion. Offered detailed information about products and services with a solid ability to quickly and efficiently answer all customer questions, or source the required information. Made relevant and appropriate upsells and ensuring customer retention.

George Brown College (2013 – 2018) - Business Administration / Marketing

Toronto Institute of Bartending (2018- 2019) - Bar Skills Development