carlos maldonado

Professional with 16+ years of experience as Systems Administrator, IT Specialist, Technical Support, IT Systems Analyst, Programmer, I want to take advantage of and develop my knowledge at the service of a solid and dynamic organization.

Groupe Civitas Inc.  B116-1001 Lenoir Street, Montreal, QC H4C 2Z6 Phone number 

System Administrator and IT Specialist                                                                                                                                   2011 - today

• Head of IT and Telecommunications Department
• Technical support Coordinator
• Administration of physical and virtual servers at Amazon Web Service
• Installation, Configuration, Diagnosis, Maintenance and updating of Microcomputers
• Cloud storage management
• Manage database on AWS and SQL server
• Programming and implementation of backup procedures
• Managing accounts in Active Directory
• Creation and deployment of images
• Provide information, instructions and assistance to all users by telephone or personal
• Remote configuration of computers
• Manage and give permission to access network resources (security)
• Install and configure computer hardware
• Prepare mobile equipment (Laptop and others)
• Maintenance and administration of LAN, WAN, internet, e-mail services and their management tools (Active Directory and Google Workspace, Office 365)
• Design and implementation of procedures to ensure data integrity and security
• Internet, telephone and other providers account manager
• License management, installation and configuration of AutoCAD and Geoplus geometric calculation
• Take inventory of equipment (servers, microcomputers, peripherals, telecommunications equipment, laptops, tablets, etc.)

Résurrection Center 1850 Saint Antoine Street, Lachine, QC H8S 1V4  Phone number 

Volunteer Computer Technician                                                                                                                                      2014 - today

Technical support

Agrotur C.A., Venezuela

System Analyst and web Programmer                                                                                                                            2008 - 2009

• Program the Website and applications for the Company remotely
• Programming of the website and applications for the company.  Implementation of the system mainly with structured programming in JSP, HTML, Java Script, CSS and functions in C language, using as tools the program environment Eclipse and the Tomcat server
• Development of MySQL and PostgreSQL databases
• Ensure the availability, functionality and connectivity of servers and centralized network equipment
• Make backup copies and ensure their reliability, important contribution to the Company
• Manage user service requests and propose solutions to improve the quality of customer service
• Assist users in learning and using equipment and software packages
• Provide timely support and fixes to equipment, software, applications and network issues
• Process requests submitted to the IT department
• Analyse, design and implement the production control module in the Company.  This implementation focused on the creation. This implementation focused on the creation of materials law for the various product lines and integration with purchasing, accounts payable and order processing modules.
• Support in the preparation of journal entries, reconciliation and performance of accounts payable and payroll functions
• Programmer and administrator of the administrative system

Grupo La 49 C.A.  Venezuela

WEB Programmer                                                                                                                                                             2006 – 2008             Information System Specialist / IT Coordinator and Head of IT Equipment Stock

• Programming and modification of online administrative systems.  The system was developed in PHP, HTML and Java Script with MySQL database using tools such as Macromedia Dreamweaver and an Apache server.
• Database design and development
• Manage the inventory of all equipment (servers, microcomputers, peripherals, telecommunications equipment, etc.)
• Authorize the entry and exit of equipment in the company’s warehouse, stock control
• Installation, configuration, diagnoses, maintenance and update (servers and micro-computer)
• Manage access to network resources (security)
• Install and configure computer hardware
• Prepare mobile equipment (laptop and others)
• Maintenance and administration of LAN, WAN, Internet, Mail services and management tools (Active Directory, Exchange Server)
• Design and implementation of procedures to ensure data integrity and security
• Control IT related to the purchase of assets of a company on the scale of the installation and organization of databases of customers, suppliers, prices, stock, purchases, budget, end of invoices trend and forecast

La Victoria University of Technology, Venezuela

Technical Support (Internship)                                                                                                                                         2005 - 2006

• Responsible for the proper functioning of the 4 informatic laboratories with 50 computers each
• Repair of computers and installation of applications to keep laboratories functional

1. Certificate in Cybersecurity Architecture and Management                                                                                                      in progress 

Polytechnique Montréal 

Certificate in Analysis and Operational Cybersecurity                                                                                                         2025  Polytechnique Montréal

Professional training Amazon Web Services (AWS)                                                                                                         2023        Collège Rosemont

Professional training Security of computer systems                                                                                                         2021        Collège Maisonneuve

Professional training IT Infrastructure 1 & 2                                                                                                                     2018        Collège Maisonneuve

Professional training Windows Server, Active Directory                                                                                                  2017      Collège Maisonneuve

CCNA, Cisco System (Training)                                                                                                                                        2010 - 2011    Champlain Collège, St-Lambert

AD Computer Science                                                                                                                                                       2002 - 2006 University Institute of Technology La Victoria, Venezuela