Carmelo Napoleone

A successful IT Administrator with extensive analytical and software experience in investigating and diagnosing network problems. I have a strong knowledge of IT operating systems, specifically Windows, Exchange, and Citrix. Additionally, I am a well-rounded employee with thorough technical skills that enjoys developing and maintaining close working relationships with clients and team members. I possess a strong passion as an IT professional that delivers services that consistently exceed expectations through a positive, well-organized, and structured work ethic. I am continuously looking for career advancement opportunities that will challenge my problem-solving skills and allow development of my knowledge.

A successful Senior Desktop support technician with extensive analytical and software experience in investigating and diagnosing network problems. I have a strong knowledge of IT operating systems, specifically Windows, Exchange, and Citrix. Additionally, I am a well-rounded employee with thorough technical skills that enjoys developing and maintaining close working relationships with clients and team members. I possess a strong passion as an IT professional that delivers services that consistently exceed expectations through a positive, well-organized, and structured work ethic.

• Microsoft Azure Administrator BootcampMicrosoft Azure Administrator Bootcamp Skillsoft
• Getting Started with Charts in Excel 365
• Azure Active Directory & Collaboration
• IT Service Desk: Service Management
• Writing Customer Service Emails
• Windows 10: Administration