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MEHDI fqih

MEHDI fqih

it technical support

Technology / Internet

Montréal, Montréal

Social

Services provided

je suis déterminé à contribuer positivement à l'expérience client et atteindre les objectifs fixé par l'entreprise. Actuellement, je suis à la recherche d'opportunités professionnelles précieuse afin de mettre en pratique mes compétences techniques et d'approfondir mes connaissances dans un environnement dynamique et stimulant.

It support
Technical support
Approximate rate: $15 per hour

Experience

  • Sales Merchandiser at PepsiCo (August 2023 – Present, Part-time, Montreal, Quebec): Optimizes product placement to maximize visibility, sets up promotional displays, analyzes sales data for in-store performance, manages stock levels, and monitors competitive positioning.
  • Logistics Operations Officer at Montreal-Trudeau International Airport (June – September 2023, Part-time): Oversaw baggage handling, resolved system blockages, operated manual encoding stations, handled unrecognized luggage, and adhered to security protocols.
  • Technical Support Specialist at Concentrix (November 2019 – May 2023, Full-time, Morocco): Provided remote technical assistance, managed incident tickets, documented solutions, escalated complex issues, and improved user support processes.
  • Client Account Manager – Payroll Service (November 2017 – November 2019): Handled client payroll files, assisted with software use, ensured legal compliance, and conducted client training sessions.

Education

dep it suppor 

master's degree in finance 

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