Carmen Alcoba Rivas

I am a hardworking and motivated individual. I have good communication skills, work well with others and remain calm and patient when dealing with difficult situations. Fluent in English and Spanish. Willing to work on shifts as well as long hours. I enjoy a challenge and I have experience dealing with different kind of people gained in my previous employments. Available inmediately

• November 2021 – November 2022. Sales Executive. Sheraton Grand Hotel & Spa, Edinburgh, UK. 

Managing rooms and inventory, maximize revenue and profits, pursuing new sales prospects, negotiating deals and maintaining customer satisfaction.

• August 2021 – November 2021. Receptionist. Marriot Hotel, Glasgow Road, Edinburgh, UK. 

Welcoming guests, checking in/out, handling money, answering phones and emails, dealing with complaints.

• June 2019 – August 2021. Receptionist. Moxy Hotel, Edinburgh Airport, Edinburgh, UK.

Welcoming guests, checking in/out, handling money, answering phones and emails, assisting F&B when needed, maintained a high customer service level. 

• November 2016 – June 2019. Crew Trainer. McDonald’s restaurant, Princes Street, Edinburgh, UK.

Greeting customers, handling money, taking orders, ensuring accuracy and time-efficiency of the orders and training people.

• September 2020 – June 2021. HNC Travel and Tourism. Edinburgh College, Edinburgh (Scotland, UK). 

• September 2012 – June 2016. English Primary Education Teacher. University of Granada, Granada (Spain). Spent 4 months in Leeds University as an Erasmus Student and did a year and a half of internships. One year in Spain in two different schools with different methodologies and one year in Horton Grange Primary School in Bradford as a teacher assistant.