Cassandre Jean-Pierre

I am looking to join an innovative and winning team to grow and pursue a rich career in the field of management, specifically for customer service. I started working at a young age and evolved into a multi-skilled customer service specialist.  

What I liked about my 13 years of work experience is the confidence and discipline it gave me in my daily life. From being super punctual to being able to manage my time efficiently, I’ve learned many ways to achieve great customer experience and was always able to adapt from one situation to another very quickly.

I believe with my background, I’m ready to face new challenges and embark in a new role where I can apply my skills and continue learning from my peers. 

On a personal level, I’m someone passionate about growth and I get a sense of satisfaction when others grow and improve with my help. I’m joyful and super easy to work with and I make work a place where productivity meets cordiality. I like to read, watch movies, and eat out with my friends for fun and I’m in love with dogs and travelling.  

In hopes of discussing with you further, please review my experience and consider my application.

Professional Experiences

 FGL sports - Sports Experts/Atmosphere (August 2021 - current employer)

Customer Service Representative - Ecomm Management.

- Respond to customer and store emails regarding orders and policies.

- Perform inventory restocking and refunds on returned products.

- Work closely with the Finance and Marketing departments.

- Train peers on call quality and complaints resolution.

- Review procedures and practice continued improvement. 

- knowledge of Zendesk, Orkestra, Heyday.

SunLife Financial (January 2019 - May 2020)

Wealth Management Representative - Telephone service to financial planner - Customer contact center

- Respond to telephone inquiries received from financial planners.

- Accurately submit and verify client account transactions.

- Meet deadlines for problem resolution.

- 3 months training for call quality and financial products.

Intact Financial Corporation (March 2018 -December 2018)

Accounting Service Representative - Collection Department customer contact center.

- Respond to telephone and written inquiries received from customers, brokers and the underwriting department related to payments.

- Accurately process and verify payments received, reconcile bank deposits (cheques, internet payments and direct debits).

- Prepare, compile, and distribute invoices, statements, reports, checks and policies in collection.

- Meet deadlines for problem resolution.

- Verify and enter banking information, review new accounts or policies, amend payment schedules and process premium refunds billed by the company.

- Enter billing statements and broker payments into the payment register or record them in the collection system.

Empire Life (Contract November 2017 - to February 2018)

Customer Service Agent - Customer Contact Center

- Receive calls from brokers, assist them with financial facts.

- Do investment account follow-ups

- Manage emails and online requests.

Bank of Montreal (June 2014 - July 2017)

Universal Associate - Customer Contact Center

- Knowledge of confidentiality standards procedures.

- Receive calls from customers, help them resolve financial issues.

- Promote and offer the bank's products based on the customer's needs.

- Respecting the deadlines for problem resolution

- Increased knowledge of the TSYS/TS2 system

- Help new agents transition from training to work floor (Coaching)

- Responsible for the social committee of my team.

Canadian Tire Store (June 2013 - March 2014)

Team Leader - Cashier and Customer Service Agent

- Manage the closing team

- Manage the petty cash

- Perform product exchanges and returns 

- Putting away products

- Label and classify products 

- Make deposits

Subway Restaurant (July 2010 - March 2013)

Assistant Manager

- Provide impeccable customer service

- Apply policies and procedures

- Make deposits at the bank

- Produce end-of-shift and daily revenue reports

- Manage the store and employees 

- Take inventory of products and balance cash registers 

- Train new employees.

Municipal Elections (April 2014 and October 2018)

Attendant at the checkout table

- Greeted voters and verified their identities.

Fabienne Colas Foundation (Summer 09 - 10 - 11)

Sales representative – ‘Festival Haiti en Folie’.

- Sale of various cultural products

- Responsible for the Kiosk

- Solicitation for donations.

Academic achievements

• June 2011

École Curé-Antoine Labelle

High School Diploma

• September 2019

UQAM University of Quebec in Montreal

Bachelor of Business Administration. (In progress)