Charlene Alger

                    Motivated and dependable individual seeking an entry-level Security Guard position. Dedicated to maintaining safety, enforcing rules, and providing excellent customer service. Strong observational skills, quick decision-making, interpersonal skills and possess an unwavering commitment to protecting people and property. Will maintain a secure and orderly environment.

• Active listening skills enabling me to be very successful at problem solving client concerns and      complaints with a 90% satisfaction rate 
• Superior communication skills
• Trained in use of force and self-defense tactics
• Highly critical thinker with excellent researching skills gained through 8 years of work experience as a medical office administrator 
• Strong interpersonal relationships with clients and staff 
• Superior organizational, time management and communication skills providing to be an asset  while managing front desk of busy medical clinic 
• Reliable, responsible and service-oriented with excellent people skills to provide a friendly, helpful working environment for clients and co-workers 
• Successful at conflict resolution and de-escalation skills developed during my time as medical receptionist and in my training for personal support worker 
• Confident with Access control procedures with previous experience as a key holder and responsible for alarming security system while opening and closing of facilities 
• Proficient, clear, and concise documentational skills while paying close attention to detail 
• Clear understanding of legalities and laws surrounding a security guards’ responsibilities and duties 
• Able to remain calm, confident and keep professional composure while establishing emergency protocols in emergency and crisis management
• Strong ability to work team setting, highly capable of learning new skills quickly and working with minimal supervision
• Skills obtained in my training and years of working in the customer service industry in retail and as a medical office administrator. 

Security Guard License # 50077361                                                                           Dec 2025-Mar 2027

Center for Security Training and Management Inc.                                                                 Nov 2025

CPR/First Aid/AED Level C Certification                                                                                  2024-2027

• SAJE Vital Signs, ON 
• Rescue 7                                                                                                                                                  2025-2028

Smart Serve Certification                                                                                                           2025-2030

WHIMS Training                                                                                                                             Nov 2025 

Work Health and Safety Awareness                                                                                           Dec 2024

Dementia and Responsive Behaviors Certificate                                                                     Dec 2024