Chelsea Durante

I am a focused employee with a strong understanding of retail operations and current trends, offering years of experience in high-volume settings. Highly service-minded and professional with customers and employees alike. My positive attitude and ability to adapt quickly in any scenario are valuable team assets.

Lululemon, Sales Associate (December 2021-present)

• Increased sales and reached KPI's by offering advice on purchases and promoting additional products.
• Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with customers.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Provided positive first impressions to welcome existing, new and potential customers.

Starbucks, Supervisor (July 2019-December 2021)

• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.
• Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
• Taught staff upselling techniques to meet revenue targets.

Pharmaprix, Supervisor (June 2017-July 2019)

• Helped store management meet standards of service and quality in daily operations.
• Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
• Completed store opening and closing procedures and balanced tills.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.

Concordia University, Montréal, Bachelor of Arts, Sociology (2018-2021)

Digital Marketing and E-Commerce Certification