Cheyenne Humphrey

Hi, I am Cheyenne! I am new to the Lethbridge area and in search of work in the admin/ reception field. I have a history of working in the vet industry but am open to spreading my knowledge into a different field. I am a committed and capable worker, who brings enthusiasm and maximum effort into every job I do. 

Experience

Client Care Coordinator – Pioneer Veterinary Services November 2021 – March 2023

In my time with Pioneer Veterinary Services, I have been able to develop my skills even further. There are many more urgent cases that may come in with no warning and this has taught me to be a quick thinker and a good problem solver. Excellent customer service is something that is of utmost importance to me, I want each of my clients I am faced with to feel like they are my first. To ensure this is the case I have implemented different programs, such as client call backs and personalized cards for grieving families after their pets have passed. I also received my fear free training certificate to ensure I was more knowledgeable in that area to ensure visits were made more comfortable for our patients.

Client Care Coordinator – Olds Pet Clinic/Countryside Vet May 2019-October 2021

In my position as a client care coordinator, I developed many skills through my day-to-day work such as strong communication skills and the ability to listen and respond appropriately to client concerns. I learned the Cornerstone software which was used in my day-to-day work. Other parts of my position include, sorting and organizing paperwork, billing out clients and custodial duties. I worked with this clinic through the process of Olds Pet Clinic closing their doors and amalgamating with another clinic. Which in turn showed how flexible I can be and even in adverse situations I can flourish.This position has helped me to develop an array of different skills such as these and many more.

Server/Bartender - Our Flames Restaurant and LoungeJanuary 2019-April 2021

I worked just over 2 years as a server/bartender at a local restaurant in Olds AB. My time in this position was spent making connections with out customers, providing excellent customer service, answering phones, and completing basic cleaning and maintenance duties. I learned many skills during my time with Our Flames, one being how to provide excellent service while working both under pressure and time constraints. This position also helped me with learning more in-depth communication and listening skills.

Customer Service Coordinator - Winners/HomeSenseDecember 2014-August 2018

I worked 3 years as the customer service Coordinator at the Winners/HomeSense in Red Deer AB. During my time in thisposition, I worked in a fast-paced environment where I organized cashier duties, delegated tasks for completion, and worked closely with the management team. I also interacted daily with customers, helping them find what they need, solving problems and assisting where needed. Being in this position has helped me to develop my leadership and management skills

Sales Associate - Winners/HomeSense November 2014- December 2014

I worked in all areas of the store, as a fitting room associate and cashier. I also worked in the warehouse receiving the trucks and putting out stock.

Server at Victoria Park Retirement Home August 2012- October 2013

I served breakfast, dinner, and supper to clients in a retirement home; followed by bussing and resetting of the tables. This job required me to be friendly, flexible, quick and able to think on my feet.

Education

Ecole Secondaire Notre Dame High School

• Kindergarten-Grade 12(2000-2013)

Olds College – Veterinary Medical Reception Course

• September 2018- May 2019