Chhaya Kumari

• Financial Crimes Operations Senior Associate with over 8 years of experience in Compliance, Risk & Control Management in the Banking Industry. 
• An excellent communicator coupled with interpersonal & managerial skills. 
• Gathering requirements on the as-Is business process and mapping the business processes. 
• Involved in conceptualizing requirements and worked on delivering appropriate solutions.
• Handled end to end process solutions for the client. 
• Had maintained quality scores as per standards and had received numerous client appreciations. 

• Point of Reference (POR) for the team that Conduct Customer Due Diligence (CDD) & Enhanced Due Diligence (EDD) to assist in various projects and provide subject matter expertise across AML/CTF operations. 
• Handling a Team of 20 in terms of volume projection, allocation of cases, EOD reports, quality analysis, process training, identifying knowledge gaps, trend analysis, handling access issues and shrinkage. 
• Escalating to line manager in case any risk/issue identified within the team/business particularly if the process note does not reflect current practice. 
• Reviewing the QA outcomes and challenging them if need be. Also providing appropriate coaching and feedback is provided to the staff and documenting the same and track the progress for the staff. 
• Conducts QA checks (minimum sample of 25%) for the staff who are unable to meet the required quality basis business need. 
• Constantly working with a continuous improvement mind-set, identify opportunities to improve overall performance and efficiency of the teams across all streams. 
• Ensuring all alerts actioned in appropriate manner within agreed procedure standards and maintains Group Money Laundering Prevention Policy & Procedures to the extent applicable and reporting all breaches to the senior management. 
• Responsible for direct supervision, performance management, setting process standards, quality control, and technical review of the ECDD processes. Escalate UAR matters and SMR reporting to regulators such as AUSTRAC and/or any other relevant Government Agencies. 
• Maintain and Report MIS of the Group metrics on a weekly and monthly basis to the 

Senior Management. 

• Initiate KYC requests for customer, beneficial owner and signatory information where KYC information is found to be incomplete, inaccurate, KYC discrepancies while conducting reviews. 

Bachelor of Business 

Management