Chippy Sajeevan

Customer Support

The Curo Financial Technologies Corp August 2022 -  Dec 2023

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Used Cito and Five9 platforms to assist customers.
• Maintain financial accounts by processing customer adjustments
• Assisted customers with product-related inquiries, troubleshooting, and issue resolution
• Collaborate with cross-functional teams to escalate and resolve challenging cases.
• Contribute to team effort by accomplishing related results as needed. Build sustainable relationships of trust through open and interactive communication.

Jr Android Developer

Green Info Solutions, Kerala, India    Feb 2019 - Jan 2020

• Developed native Android applications using Android Studio, Kotlin and Java.
• Involved in the process of analysis, design and development of the application.
• Utilized the latest Google technologies and tools to optimise app performance and stay up-to-date with industry trends.
• Participated in code reviews, offering constructive feedback and ensuring code quality and consistency.
• Implemented unit tests and conducted thorough debugging to maintain high app reliability.
• Contributed to brainstorming sessions and design discussions, consistently seeking innovative solutions

Mobile Application Design and Development – Lambton College, Toronto Sept 2020 – May 2022

Bachelor of Technology in Electronics and Communication – Mahatma Gandhi University, Kerala, India 

Sept 2014 – June 2018