Chippy Sajeevan
Services provided: Customer Support Representatives , Fans - Technical Support , Software Developers
About Chippy Sajeevan:
Technology-oriented individual delivers product fixes and troubleshoots technical problems
quickly. Experience in Customer support and Software Development, bring a unique blend of
expertise in Technical and Interpersonal skills.
Experience
Customer Support
The Curo Financial Technologies Corp August 2022 - Dec 2023
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Used Cito and Five9 platforms to assist customers.
- Maintain financial accounts by processing customer adjustments
- Assisted customers with product-related inquiries, troubleshooting, and issue resolution
- Collaborate with cross-functional teams to escalate and resolve challenging cases.
- Contribute to team effort by accomplishing related results as needed. Build sustainable relationships of trust through open and interactive communication.
Jr Android Developer
Green Info Solutions, Kerala, India Feb 2019 - Jan 2020
- Developed native Android applications using Android Studio, Kotlin and Java.
- Involved in the process of analysis, design and development of the application.
- Utilized the latest Google technologies and tools to optimise app performance and stay up-to-date with industry trends.
- Participated in code reviews, offering constructive feedback and ensuring code quality and consistency.
- Implemented unit tests and conducted thorough debugging to maintain high app reliability.
- Contributed to brainstorming sessions and design discussions, consistently seeking innovative solutions
Education
Mobile Application Design and Development – Lambton College, Toronto Sept 2020 – May 2022
Bachelor of Technology in Electronics and Communication – Mahatma Gandhi University, Kerala, India
Sept 2014 – June 2018
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