About Jenson Samuel:
IT Support Analyst reliable and versatile in my approach to a project.
Experience
Provide Level I/II support via phone, email, web and deskside. Resolve all nature of technical issues with PCs, laptops, printers, mobile devices, TCP/IP settings, A/Visual operations, MS Office Applications, software, Group policy settings, phone systems, and Apple devices. Additionally provide Active Directory support, server support/administration, staff onboarding and off-boarding, and ticketing in ServiceNow. Successfully meet challenging SLA/SLOs.
- Resolved complex software issues, remote issues, security issues, docking station issues and DNS settings
- Addressed client issues with a high level of diplomacy, ensuring the highest level of customer satisfaction at all times
- Effectively resolved issues that may have originated in software, hardware or network challenges
- Escalated issues, thereby ensuring that problems are owned and solved by the most relevant groups
Education
Computer Administrator Certificate, Northern Alberta Institute of Technology, Edmonton, AB. 2002
Courses included: Hardware, Operating systems, Networking, Software, Security & Help Desk Administering
Bachelor of Science General Studies, University of Calcutta, Calcutta, WB.
Courses include: English literature, English language, Physics, Chemistry, Mathematics, Religious studies
Professional Development:
Comptia Network + Certification, SAIT, Calgary AB 2022
ITIL Certification, Axelos Global, Calgary, AB 2019
Flight Dispatch Certification, Mount Royal University, Calgary, AB 2017
Radio Telephone Operator’s Certificate restricted-Aeronautical 2017
CompTIA PDI+ Certification, SAIT, Calgary, AB 2013
Lenovo Field Service Technician Certification, City of Calgary, Calgary, AB 2013
Comp TIA A+ Hardware Technologies Certification, SAIT, Calgary, AB 2010
Comp TIA A+ OS Technologies Certification, SAIT, Calgary, AB
Professionals in the same Customer Service / Support sector as Jenson Samuel
Other users who are called Jenson
Jobs near Calgary, Alberta
-
Prepper
14 hours ago
MK Auto Group Calgary, Canada Full timePrepper: Calgary Rim Repair · Job Summary: · The role is responsible for all stages of wheel/rim paint process. Starting with assessing repairs, repairing damaged areas, sanding, masking, filling, finishing, polishing and clean up. The incumbent works in conjunction with painter. ...
-
Project Manager
3 days ago
ARC Business Solutions Inc. Calgary, AB, CanadaARC Business Solutions Inc. is a customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. Service delivery is focused in four main technology solution verticals: Systems Del ...
-
Will and Estate Consultant
14 hours ago
0000050339 Royal Trust Corporation of Canada Calgary, Canada Full timeJob Description · What is the opportunity? · As an integral member of Wealth Management Services, your role as a Will & Estate Consultant is to work with Investment Advisors to provide consulting services to their clients, which can then be implemented in coordination with thei ...