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Pefferlaw
Chris Abbott

Chris Abbott

Pefferlaw, Ontario

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About Chris Abbott:

2.5 years in Customer Service

Experience

Bill Gosling Outsourcing, Newmarket, ON

Call Center and Collections Agent 10/2019 - Present

•           Negotiate loan payments and terms with Affirm customers via inbound/outbound phone calls and email

•           Assist Affirm customers with questions about products and services

•           Phone and email quality averaging 85%

 

Dell EMC, Toronto, ON

Pre-Sales Technical Consultant 05/2014 – 02/2019

•           Assembled quotes to the specification of our commercial and enterprise customers’ needs with speed, proficiency and professionalism.

•           Utilized ServiceNow ticketing system

•           Trained multiple teams on internal systems

Key Achievement: Instrumental in numerous 5 million dollar datacenter quotes

 

IBM, Markham, ON

Bench Technician 08/2013 - 05/2014

Contracted to IBM by Kelly Services

•           Parts Management

•           Logged data into SAP inventory database

•           Conducted daily maintenance and testing on 2 - 4 inventory products to maintain quality inventory

Education

CDI College, Toronto, ON

College Diploma, Network Systems Administrator

 

Seneca College, Toronto, ON

College Degree, Computer Networking & Technical Support

 

Certifications

CompTIA A+ • CompTIA Network+

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