Christian Frago

Business Systems Analyst, Geo Digital Partners (Canada), March 2024 - Present

• Collaborate with stakeholders to gather, document, and analyze business needs.
• Translate business requirements into technical specifications.
• Design and implement system enhancements to improve efficiency.
• Conduct system testing, troubleshooting, and quality assurance.
• Provide training and support for system users.

Business Systems Analyst / Project Manager, Nasc Technologies, 2019 - 2022

• Technical Solutions assessment and solution demo
• Sales costing and client management
• Requirements analysis, solution design and technical solution documentation 
• Business process improvements focused mainly on field force dispatch for service fulfillment and assurance/fault management. 
• Project Management and solutions delivery
• Site maintenance, Inventory and warehouse management, ERP and Field support management for Vodafone Fiji, 
• Sales Inventory Mobility for BMOBILE Papua New Guinea
• Enterprise Order Service fulfillment, Disaster recovery management, Circuit management for Globe Telecoms Philippines. 

Business Systems Analyst/Solutions Architect, Globe Telecoms Inc., 2012 - 2018

• Business User Requirements Gathering and Elicitation:
  • Led comprehensive sessions with stakeholders to extract and refine business requirements, ensuring a deep understanding of their operational needs.
  • Implemented advanced techniques like user interviews, surveys, and process mapping to uncover intricate details critical to solution design.
• Solutions Architecture for OSS Platforms:
  • Specialized in crafting tailored solutions for diverse business processes, with a primary focus on OSS platforms.
  • Evaluated and selected appropriate technologies, ensuring alignment with business goals and scalability for future needs.
  • Designed and documented architectural blueprints, providing clear guidance for implementation teams.
• Systems Administration and Production Support:
  • Managed the end-to-end administration of the OSS assurance suite, including Clarity System (OSS), IBM Control Desk/Maximo, and IBM Netcool, guaranteeing uninterrupted service delivery.
  • Led a dedicated team in providing production support, swiftly addressing system glitches and ensuring high availability.
• Solutions Development and Platform Configurations:
  • Spearheaded the development of solutions and fine-tuned platform configurations, particularly in inventory management, assurance, and service fulfillment systems.
  • Demonstrated proficiency in IBM Systems Netcool Operations Insights, Maximo – IBM Control Desk, and Clarity, resulting in optimized operations.

Business Analyst, Philippine Long Distance Telecommunications (PLDT), 2009 - 2012

• Business requirements analysis for Migration of ICMS to Clarity system. 
• Business process and process flow development for Clarity Provisioning system
• Workflow configuration of Clarity system based on designed business process.
• Data clean up in preparation for migration. 
• Writing test scripts for regression, sanity testing and User Acceptance Testing (UAT) of Kenan-Clarity Integrated System 
• Creation of User Guides and conducting user trainings and cascades 
• Production support and issue resolution of Kenan-Clarity Systems migrated to production. Live Support for Actual users of Kenan-Clarity System.

Java Programmer, Radix Systems Services Corporations (Multiple Clients), 2007 - 2009

• HealthCare System and HealthCare File Maintenance, St.Luke's Medical Center
• Duties: Developed codes for file maintenance of reference tables
• Technologies Used: NetBeans 6.1, Icefaces, SVN, VSS, Glassfish Server, Oracle10g

• MidasPlus,Misys International Banking Systems
• Duties: Errors/bugs fixing and Client issues support
• Technologies Used: MidasPlus Framework, RAD7 and WSAD 6.1 IDE, WebSphere, Oracle, CVS, SVN, MQSeries

• Amkor StripMap System, AMKOR Technology Philippines
• Duties: Developed module for barcode input processing
• Technologies Used: MyEclipse, JSTL, Applets, JAR signing, TomCat

• NYLIP Marketing System, New York Life Insurance Philippines
• Duties: Designed and developed system for NYLIP Marketing System, designed web page for Marketing System,
• Technologies Used: Eclipse 3.0, Oracle 8g, PostgreSQL 8.1, Servlets, JSP, MVC Framework, CSS, Javascript, TOAD, TomCat

Graduate Certificate Program in Big Data Analytics, Georgian College, Canada (2023 - present)

In this program, I am learning a wide range of topics, including database management, data warehousing, data mining, data visualization, and machine learning. I am also learning how to use tools such as SQL, Python, and Tableau to analyze and visualize data, and will also gain an understanding of the ethical and legal issues surrounding big data.