Cohni Omega

About Me:

Hello! My name is Concepcion Omega, but I go by Cohni, and I am an incoming second-year student at NBCC (New Brunswick Community College)customer environment pursuing a degree in Financial Management. I am a dedicated individual who believes in the power of education and continuous growth.

Alongside my studies, I am actively seeking a part-time job within the retail industry. I have a passion for customer service and thoroughly enjoy helping others. Interacting with people and providing them with excellent service brings me immense satisfaction.

With my strong interpersonal and communication skills, I strive to create a positive and welcoming environment for customers. I am a patient and attentive listener, always ready to assist with their inquiries and meet their needs practically.  Going the extra mile to make someone's day better is something I find rewarding.

While pursuing my studies, I am eager to apply the knowledge and skills I gain in a practical setting. The retail industry provides a valuable opportunity for me to develop and enhance my problem-solving abilities, multitasking skills, and attention to detail.

I am a motivated and reliable team player, always ready to collaborate with colleagues to achieve common goals. I am known for my positive attitude and willingness to take on new challenges. I believe in continuous improvement and embrace opportunities to learn and grow personally and professionally.

If you seek a dedicated and helpful individual for a part-time position in the retail industry, I would be thrilled to contribute my skills and enthusiasm. Thank you for considering my profile, and I look forward to discussing how I can contribute to your team.

Summary of Professional Experience:

Telephone Interviewer (work from home) 10/2022 to 05/2023 The Logit Group – London, ON

Quality Assurance Coordinator 06/2012 to 04/2013 Sykes Asia Inc. – Cebu City, Philippines

Customer Support Representative 09/2003 – 02/2012 Sykes Asia Inc. – Cebu City, Philippines

Management Intern – Supermarket Division 05/2003 – 09/2003 Gaisano Grand Malls – Cebu City, Philippines

Throughout my professional journey, I have developed strong skills in customer service, quality assurance, training, and team collaboration. I have a proven track record of providing exceptional service, monitoring and improving call quality, and ensuring customer satisfaction. My experiences have equipped me with valuable insights into market research, data analysis, and effective communication. I am confident that my expertise and dedication make me a valuable asset in any customer-oriented role.

Business Administration – Financial Management (09/2022 to present): Currently pursuing a Business Administration degree with a focus on Financial Management at New Brunswick Community College in Moncton, New Brunswick.

Certificate in Teaching Special Education (10/2004 to 06/2006): Obtained a certificate in Teaching Special Education from the University of San Carlos in Cebu City, Philippines. Developed specialized skills and knowledge in supporting and educating students with special needs.

Bachelor of Science in Business Administration (06/1998 to 06/2002): Completed a Bachelor's degree in Business Administration from the University of San Carlos in Cebu City, Philippines. Acquired a comprehensive understanding of business principles, management strategies, and organizational dynamics.

These educational achievements highlight my commitment to continuous learning and development in the fields of business administration, finance, and special education. They provide a solid foundation for my professional endeavors and demonstrate my dedication to acquiring knowledge and skills to excel in various domains.