Cristina Conde

Experienced in guest services, reservations, and event coordination, ensuring exceptional customer satisfaction. Skilled in staff management, scheduling, and training, focusing on service quality and sanitation. Proficient in handling dining schedules, table allocation, and financial reporting using dining software and Macros system. Managed sales, upselling, guest feedback, and service ratings. Oversaw equipment inventory, staff station assignments, and restaurant cleanliness. 

Hilton Hotel Fallsview – Niagara Falls, Ontario Canada    

              Concierge | October 2023 – Present (Part Time)

Knowledge of local attractions and landmarks. Demonstrate professional telephone etiquette. Providing exceptional customer service to guests, assisting with inquiries, reservations, and requests. Assisting in organizing and coordinating events, conferences, or special occasions. Addressing guest concerns and resolving issues promptly and effectively. Making reservations for guests, including restaurants, transportation, and entertainment.

         Royal Caribbean International - Florida, USA                                             

       Head Waiter | August 2019 – March 2023 

Assistant to Restaurant Managers, focusing on crew management and guest satisfaction.Responsible for daily guest service monitoring, sales, and upselling.  

Conducted crew training in product knowledge, food service, sanitation, and guest interactions. Managed crew schedules, sales reports, service ratings, and guest feedback. Oversaw monthly equipment inventory and updated food service ratings and sales targets. Designed waiter station assignments and ensured sanitation and cleanliness.  

Responsible for the restaurant's financial workbook on each voyage, including staff onboarding and emergency training.  

       Restaurant Supervisor | June 2016 – August 2019 

Responsible for guests dining schedules and table allocation using cruise-dining software. Daily guest dining account closure using Macros system. Maintain restaurant sanitation and cleanliness. Planning of crew working schedules. 

Pursuing a Diploma in Hospitality - Hotel and Restaurant Operations at Niagara College, Niagara Falls, Ontario (September 2023 – April 2025)

Earned an Associate Degree in Hotel and Restaurant Management from Naga College Foundation, Naga City, Philippines (June 2000 – March 2002).