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Hamilton
Cristina Vaca

Cristina Vaca

BUSINESS ANALYST

Services provided: Business Analysts , Project Management Services , Customer Support Representatives , Microsoft Visio , Analysis / Data / Strategy / Plans , Compliance Specialists , Business Process Optimization Consultants , Word Processing & Typing , Microsoft Office Specialists , ERP / CRM / SCM

Customer Service / Support

Hamilton, Ontario
$25 / hour
Approximate rate

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About Cristina Vaca:

Resourceful Business Administrator, with expertise in analyzing and managing projects to improve and innovate organizational processes, along with implementing the Quality Management System and ISO 9001-2015 standards. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency and highly committed with a hard-working mentality to maintain the quality of services and products.

Experience

  • Over 10 years of supporting cross-functional teams towards the attainment of business goals experience coordinating and monitoring operations across various departments and implementing management systems.
  • Capable of monitoring, reviewing, evaluating, and analyzing processes to provide recommendations for system and process improvements.
  • Process-oriented with strong analytical and problem-solving ability.
  • Excellent communicator, able to build and maintain relationships and appreciate other’s opinions.
  • Technologically inclined with a high aptitude for grasping new software and technologies quickly.
  • Experience conducting research, analyzing data, and generating reports to support findings.
  • Proficient in creating flowcharts and graphical representations.
  • Familiar with project management stages including initiation, planning, implementation, and review to ensure objectives are met.
  • Process auditor in ISO 9001:2015 Quality Management System.
  • Process Modeling Tools: Visio and Bizagi.
  • Fluency in Spanish and Advanced English.
  • Modeled good work ethic, strong leadership, and excellent customer service while working on a busy +30 team and received an award for the employee of the National Management of Organizational Development department.

Education

  • Specialist in Productivity and Cost Management / Andina University, 2013.
  • Bachelor of Business Administration with a mention in Marketing / University of the Americas, 2005.

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