Crystal Kocoy

My Name is Crystal Kocoy. I attended Olds College to acquire my Veterinary Assisting Certificate but, ended up wanting to follow a different path for myself. I am still figuring that out but, I know I am a creative and love to create and develop new connections! In my free time I love spending time outdoors or simply being a home body with my cats and playing some games! I have over 9 years of customer service experience. I've been a supervisor at my current job. I feel like people are comfortable coming to me for questions or concerns as I always try my best to create a welcoming environment, not only for customers but employees as well. I also have developed meticulous cash handling skills as I work with cash everyday not only as a cashier, but as a treasurer. 

Scotiabank theatre Chinook, 6455 Macleod Trail SW — Supervisor

October 30th 2015 - PRESENT

• Maintained a clean, organized inventory of product
• Anticipated customer needs, providing them with excellent customer service while upholding company standards. I am also there to deal with any customer complaints or concerns while keeping a calm and respectful manner to each guest.
• Meticulously operated POS system transactions, including cash, credit, exchanged, and refunds to ensure a seamless and accurate cash flow.
• Supported the opening and closing of each shift demonstrating leadership and punctuality.
• Trained in every area of the building, able to adapt to different workflows.
• I am a “Cast trainer” I am looked to for training of new employees, I operate the entire cast orientation and make sure staff are properly trained before they start their shifts.
• Treasurer. I am responsible for upkeep of the safe and any cash taken out or in. I meticulously count the safe and earnings from each employee, and fill out end shift reports at the end of each evening.
• I am certified for safe food and alcohol handling.

Lake Utopia Convenience, 519 NB-785, Utopia— Cashier

April 2013 - June 2015

• Filling out registration licenses for the province of New Brunswick.
• Maintained a clean and organized inventory and curated displays of rotating stock.
• Supported the opening and closing of each shift, demonstrating time management and leadership.
• Meticulously operated POS system transactions, including credit, cash, exchanged, returns, and refunds to ensure seamless and accurate cash flow.

Waggin’ Tails Pet Service Inc, 4612 Manitoba Rd SE 

June 2021 - Present

• Dog Intake & pickup
• Dog enrichment activities
• Maintaining a clean and safe play area for each dog present.
• Customer communication. Day end reports for each dog to let their owners know what happened throughout the day and if any concerns came up.
• Animal handling and grooming.  

Olds College, 4500 50 St, Olds AB — Certificate

September 2021 - December 2021

Graduated with my Veterinary Technician Assistant Certification

Fear Free Certified

EDUCATION

Fundy High School, 44 Mount Pleasant Rd, St. George NB

September 2010 - June 2015

Graduated with my Diploma

Awarded most creative

Honors List