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Dalya Hilfi

Dalya Hilfi

Senior Technology consultant

Technology / Internet

Ottawa, Ottawa

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About Dalya Hilfi:

Dedicated and results-driven IT professional with over 14 years of experience in testing web and client-server applications, including 8 years of expertise in Salesforce and MS Dynamics CRM. I have over 7 years of BABOK experience in application analysis, testing, and planning processes for cloud services, cyber and IT security, database integration, data administration, and IT infrastructure/operations. Proficient in ensuring the scalability, security, and reliability of mobile applications, web solutions, and in-house COTS applications. Additionally, I possess exceptional experience working in communications environments, focusing on mobile application integrations. Recognized for delivering high-quality results through effective collaboration with cross-functional teams. I am an exceptional communicator with a B.Sc. degree and Secret Clearance.

Experience

Defined, analyzed, and documented business processes, workflows, and data models following industry best practices.
Conducted detailed business analysis and requirement gathering, translating complex requirements into actionable deliverables.

Managed BA/QA activities, ensuring successful integration of software, hardware, network, API, and database systems.
Integrated Salesforce and Dynamics CRM with key components like ASP.NET, ADX, and APIs for seamless functionality.

Extensive experience testing database integrations and conducting CRUD analysis, ensuring data accuracy and system optimization.
Monitored and analyzed KPIs to drive process improvements and performance.
Led BA/QA efforts using Agile and Scrum methodologies.

Strong hardware, network, API, database, communication, and collaboration skills with cross-functional teams, stakeholders, clients, and management.
Excellent experience working on analysing and testing Mobile devices, web and other hardware and software integrations.

Education

BSC. Computer Sciences
 

● Certified: Business Analysis Foundations (IIBA) - 5/2023
● Certified: Agile Foundations/ Agile methodologies (IIBA) - 12/2023
● Certified: Agile Foundations/ Agile project Management (IIBA) - 12/2023
● Certified: Fuze/ISO certified, 2015
● Certified: Fuze/ Ontario Health and Safety Certificate 2016
● Certified: Caseware IDEA Training, 2011
● Certified: DELL/Customer Service Certificate, 2006
● Certified: SITEL/Call center agent Certificate, 2006
● Course:UDP (Unified Defect Process) 2011
● Course: AODA (Integrated Accessibility Standards Regulations and Human Rights Code) 2011 

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