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Danica Victorino

Danica Victorino

Front Desk Agent/Housekeeping Attendadnt

Services provided: Video Editing - Photographer , Customer Service Representatives , Communications , Administrative Assistants , Catering - Hospitality , Wedding Reception Caterers , Hospitality Staff , Adobe Photoshop Training , Affordable Wedding Photographers , Portrait Photography - Photographer

Tourism / Travel / Hospitality

Edmonton, Alberta
$15 / hour
Approximate rate

Social

About Danica Victorino:

With a passion for exceptional customer service and a background in hospitality, I bring to the front desk a unique blend of interpersonal skills and attention to detail. Over the past six years, I have honed my abilities in various customer-facing roles, always striving to exceed expectations and provide a memorable experience. My expertise lies in my communication skills, both verbal and written, which enable me to interact effectively with individuals from diverse backgrounds. I am adept at problem-solving and remain calm and collected under pressure, ensuring that every situation is handled with grace and professionalism. Leadership for me is about leading by example and creating a supportive atmosphere for colleagues and clients alike. In my current position, I have been recognized for my contributions to improving the client service protocol, which has led to a 25% increase in positive feedback from our visitors. I am committed to continuous learning and actively seek out opportunities to expand my knowledge in customer relations and administrative excellence. My goal is to not only be the friendly face at the front desk but also a reliable pillar of support for the entire office.

Experience

With 5 years of experience as Front Desk Agent in Leticia's Garden Resort and Events Place in the Philippines.  With vast knowledge on how to satisfy guests/customers in the most hospitable way. 

I also have 2 year of experience as Operations Assistant in an International School. I am handling and organizing files and documents of all students and employees. I am in charge of receiving and preparing daily collections and expenses.

Education

I have a Bachelor's Degree in Mass Communication major in Broadcasting. I graduated at Bulacan State University in Malolo City, Philippines. 2015 was the year I graduated.

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