Daphne Chiedu

I am a cybersecurity professional with a solid background in technical support and incident handling. With a certificate from Toronto Metropolitan University and certifications in GIAC Security Essentials (GSEC) and GIAC Certified Incident Handler (GCIH), I bring a wealth of knowledge and expertise to the table. My experience at Concentrix, where I served as a Technical Analyst, highlights their proficiency in delivering exceptional technical support to clients via phone and email, troubleshooting issues, and resolving complex incidents. I excel in performing administrative tasks, maintaining documentation, and collaborating with cross-functional teams to ensure the smooth operation of technical support processes. Additionally, my participation in Capture the Flag cybersecurity challenges underscores their practical skills in cybersecurity, including vulnerability assessment and incident response. With a passion for innovation and a desire to continually enhance my skills, I am well-equipped to make significant contributions in the field of cybersecurity.

I have served as a Technical Analyst at Concentrix, where you provided technical support to clients via phone and email. My responsibilities included addressing inquiries, troubleshooting issues related to cybersecurity and network infrastructure, and resolving complex incidents. I demonstrated proficiency in performing administrative tasks to ensure the smooth operation of technical support processes, including maintaining documentation, updating user manuals, and coordinating with team members for incident escalation and resolution. Additionally, my participation in Capture the Flag cybersecurity challenges reflects my practical skills in cybersecurity, such as vulnerability assessment and incident handling. My dedication to continuous learning is evident through my pursuit of certifications in GIAC Security Essentials (GSEC) and GIAC Certified Incident Handler (GCIH), further enhancing my expertise in the field.

Completed certification training at Toronto Metropolitan University in the Accelerated cybersecurity program with Rogers. Gained GCIH and GSEC certifications