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Darien Wong-Shaw

Darien Wong-Shaw

Marketing Support | Customer Relations

Services provided: Customer Service Representatives , Digital Marketing Product Managers , Customer Relations , Community Management , Support - Virtual Assistant Services

Customer Service / Support

Ajax, Ontario
$20 / hour
Approximate rate

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About Darien Wong-Shaw:

I'm a versatile professional with a strong drive for learning and embracing new experiences. My background spans marketing, customer relations, and elite security expertise. I thrive on adapting to new challenges and expanding my skill set. Whether it's streamlining processes or excelling in client liaison and conflict resolution, I'm eager to take on fresh opportunities.

Experience

Over the past year, I embarked on a career transition and had the privilege of working 100% remotely with an e-commerce company in Atlanta, Georgia, handling a Customer Support role. What began as a switch quickly turned into a passionate journey. I took the reins of the entire support team and honed a skill set that I believe would be a valuable addition to your team

Joining a company that previously lacked a support department, I spearheaded a swift turnaround within a few months. This success led to an expanded role. I led daily calls, addressing project needs, concerns, and fixes. In cases where immediate solutions weren’t viable, I reported directly to the company owner

This experience refined my abilities in invoicing, communication, and quick problem-solving. My knack for rapid learning and adaptability has become one of my strongest suits. I'm comfortable wearing multiple hats at work—while it can be intense, I find that working under pressure brings out my best efforts.

I am genuinely excited about the prospect of leveraging my exceptional customer service, leadership skills, and adaptability to drive client satisfaction within any esteemed organization.

Education

Ontario Tech University

Bachelors Degree

Sept 2022 - June 2022

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