David J

Experienced Customer Service

Rogers Communications (Burnaby, B.C)​​FEBRUARY  2021 - PRESENT

Customer Solutions Specialist

● Sales & Support for new & existing customers, listening & understanding concerns, presenting relevant product information & offering detailed solutions.

● Handling specialty inquiries in Retail, Field Technical, Bulk Residential, Sales Return, Loyalty & Customer Retention.

● Working on multiple projects such as training new hires, Connecting Families government initiative.

● Meeting weekly with senior management to discuss how processes & tasks can be improved.

● Averaging a top 10% of customer satisfaction & KPI metrics consistently.
 

Jones Lang LaSalle (Richmond, B.C)​​FEBRUARY 2020 – JANUARY 2021

Regional Facilities Coordinator / Customer Service – Western Canada

● Purchase Order liaison and management across the national portfolio. Coordinating JLL-PO’s for service providers and client.

● Communicating with Regional FM’s to ensure contracts are created accurately, timely & reflect the client’s Purchase Order contract, following up as work approaches completion.

● Develop and execute reporting routines to support regional, account, client goals and objectives.  Significant use of business systems tied to financial information, work order data, and facility statistics. Working with teams to provide action plan & resolve discrepancies.

● Soliciting bids, acquiring competitive pricing to maximize cost reduction for clients across portfolio.

● Providing feedback on improvements, identifying issues and creating an action plan to meet client goals.

● Interface with service line teams on special projects, process improvements, maintenance schedules

● Actively identify opportunities to increase efficiency, reduce costs, & reduce risk for the client & regional team

 

Fortinet Technologies ULC. (Burnaby, B.C)​​MAY 2014 – JANUARY 2020

Sr. Facilities Assistant

● Customer Support for all employees & requests.

● Purchasing & Inventory control for kitchen, office, washroom, first aid supplies, safety equipment, etc. Supporting Facilities & Accounting teams with operational budgets, financial reports, contracts, expenditures, purchase orders,

● Managing contracted employees, building operators, as well as security team.

● Operation and oversight of  ERP’s for all Facilities Maintenance tasks, reporting weekly to Facilities Management & Accounting.

● Managing day to day operations including; access control, HVAC, recycling, meeting room, & all office equipment functionality.

● Space planning for employee moves, new hires, server labs, server rack relocations and capacity. Maintaining & updating databases.

● Creating & implementing new Health and Safety procedures for office. Conducting monthly site inspections regarding Health and Safety.

● Acquiring competitive pricing for facilities goods & services, conducting meetings for management and vendors

British Columbia Institute of Technology​​​​(Burnaby, B.C)

● Business Management & Ethics​​​JANUARY 2014 - MARCH 2015