Dawn Melvin Whitehead Melvinsam

Project Coordinator (Business Operations - QA)

Amazon Development Center

Jun 2018 – Feb 2022

• Committed to engaging with key stakeholders, aligning project resources, and executing strategic and tactical priorities. Increased stakeholder satisfaction by 25% and improved project completion rates by 20%.
• Proposed and advocated for the transition from a ticketing system to Kanban board (agile methodology), which increased by 35% year-on-year team performance and improved stakeholder satisfaction by 43%. This transition reduced ETA missouts, improved on-time communication by 35%, and clarified communication with the cross-functional operations teams and stakeholders.
• Possessed excellent technical expertise with Agile methodology (Kanban) and took ownership of all stages of the project lifecycle. Reduced project cycle time by 15% and improved team productivity by 30%.
• Strategically developed and implemented methodologies to sustain and enhance pricing and selection. Leveraged historical trends analysis (YoY & WoW) to achieve business goals. Prepared comprehensive reports for regular business reviews. Increased team performance by 20% and improved customer satisfaction by 15%.
• Spearheaded variance management initiatives, led the mapping process, facilitated stakeholder meetings, and designed dashboards to drive efficiency gains, reduced variance by 20% and improved efficiency by 30%.
• Oversaw end-to-end project management, meticulously ensuring on-time project delivery by 90% and improved profitability by 25%. Achieved this by implementing effective project plans, resource allocation, and mitigation strategies to address anticipated project risks.

Media Production Audio-Video
Various locations across GTA
• Experienced AV professional skilled in planning, producing, and executing Sunday services and special events. Proficient in equipment procurement, setup, and maintenance. Adept at planning projects and events to enhance experiences.
• Experienced in setting up indoor podcast studios with sound treatment and video equipment. Skilled in recruiting, training, and leading AV staff and volunteers, ensuring they are equipped and assigned appropriate tasks.
• Proficient in overseeing in-house video production, from capturing to editing and uploading. Experienced in audio and video recording, live-streaming production, presentation tool training and troubleshooting AV equipment.
• Detail-oriented in preparing stages for rehearsals, worship services, and events. Proactively initiating successful communication with leadership, the Directors, and event coordinators to facilitate AV needs.
• Maintains a reliable system for providing technical support during worship services and events, including video direction, troubleshooting, camera operation, multi-camera switching, video recording, and live streaming production.
• Proficient in ProPresenter/Keynote presentation software and contributes to planning and designing backdrops for special events. Possessing a G driver's license and having access to my vehicle

Post Graduate Diploma, Marketing Research & Analytics
Centennial College
Sep 2023
 

Post Graduate Diploma, Project Management
Conestoga College
Sep 2022
 

Master of Technology, Information Technology
Bharath Institute of Higher Education and Research
May 2018