Debajyoti Sarma

Dynamic support professional and developer with over 15 years of experience and more than 8 years of experience working in North America (Canada and USA). Proven track record in diagnosing critical issues and providing appropriate solution. Strong problem- solving skills complemented by technical expertise and great communication skills.

TECHNICAL EXPERTISE SUMMARY

Primary Languages: JAVA, SQL

Database Tools: IBM DB2, Oracle SQL Developer, SQL Explorer, TOAD

Application Servers: Oracle Web logic, Apache Tomcat

Development tools: Eclipse, VS Code, Spring Tool Suite, MTPuTTY, SoapUI, WinSCP, IBM PCOMM

Software Repositories: GitHub, SVN

Application Performance Management Tools: AppDynamics, SPLUNK

Incident Management Tools: CSP, Service Now, Remedy, HP Service Center, HP Service Manager, PagerDuty

WORK EXPERIENCE

IBM Encore Enterprise Software Suppor

Provide product support to customers worldwide on IBM Migration Utility.

Diagnose and resolve critical problems impacting client’s environment either by analysis issues and logs, or when required, by directly interacting with client.

Ensure product efficiency, assisting customers to apply correctional fixes, product software upgrades.

Responsible for multiple stakeholder management and maintain communications.

Resolving client cases on time and provide exceptional client satisfaction.

Product Support Engineer, IBM Canada Labs

Provide support to customers worldwide on IBM’s Application Discovery and Delivery Intelligence, which analyzes software and provides information on connected files, dead codes, various reports that assists developers, architects and other specialists to better understand and empower them to improve, maintain and support their applications.

Diagnose and resolve critical problems impacting client’s environment.

Troubleshooting functional and performance issues and document root cause and remediation steps.

Collaborate with management, development teams and customers on future product releases and upgrades.

Lead Software Developer, Wipro Technologies

Develop applications as per requirements, deploy application in different phases from development environment to production release.

Debug, monitor and troubleshoot applications.

Diagnose and resolve critical problems impacting client’s environment.

Administration of all the environments and ensure availability, failover to other data centre and disaster recovery of all the servers.

Involved in creating and extracting data from database using SQL queries.

Take a deep dive into code, logs, identify issues, analyze production defects and fix the same.

Triage production incidents and work towards resolution.

Perform build and deployments in Dev/QA/Prod environments.

Perform post release checkouts after application releases and updates.

Identify the impacts for applications for changes and prepare and execute mitigation plans.

Software Developer, Wipro Technologies

Provide production support for client’s applications.

Application enhancement, as per client requirements, modify and improve application by adding new features to meet evolving business needs and user expectations.

Create monitoring dashboards on AppDynamics and Splunk to check applications, servers’ loads, response times, errors, transaction details etc.

Troubleshoot functional and performance issues, and document root cause and remediation steps. Diagnose and fix production issues and engage other teams as required.

Extract logs from servers using Unix and log analysis.

Involved in creating and extracting data from database using SQL Queries on Oracle database.

Work in sync with the project lead, offshore and onsite project manager accountable for end-to-end Service delivery operations.

Bachelor of Engineering (B.E.)

Sathyabama University, Chennai, Tamil Nadu, India