Deep Shah

A client driven and solution oriented professional with 4 plus years’ experiences with strong customer service skills intend to work as a Customer Service Representative or cashier where I can showcase my skills and utilize my expertise in this filed in such a way that organization can get efficient output and revenue.

Customer solution Specialist – Rogers/Fido - Vancouver, BC, Canada May 2023 – august 2023
• Grew existing customer accounts by 29% through exceptional customer service and effective sales techniques.
• Helped cx by retaining that cx to current service provider, approximately 35-40 calls helping customer with their plan
and technical problems and also solving their queries on daily basis.
Cashier – City of Vancouver – Park Board (Golf Clubhouses) - Vancouver, BC, Canada May 2023 – Still Working
• Worked as a cashier at McCleery & Fraserview Golf clubhouses and maintained positive guest experience by giving customer service to all the guests by working independently.
• Performed daily credit card, cash payment by giving change accurately and promptly, used computer software applications for cashiering, Program registration.
• Performed cleaning, Safe deposit to safe (cash out), dishwashing, Stocking of cold drinks, Canned beers.
Canucks, Vancouver, BC August 2022- May 2023 Quick Service Supervisor (Part-time) - Canucks, Vancouver, BC December 2022- May 2023
• Maintained positive guest experience by giving customer service to all the guests.
• Performed different duties like ordering the items for the next event, pre-post counting of different items to match the
inventory.
• Given proper direction and distribution of the work to complete the work faster. Did supervision of the 8-10 team
 members during events and scheduling breaks for the staffs.
Quick Service associate (Part-time) - Canucks, Vancouver, BC
• Maintained positive guest experience by giving customer service to all the guests.
• Performed counting of the different types of cups, items and tracking the spoils.
Counter staff / Cashier / Bartender (Part-time) – PNE - Vancouver, BC, Canada
• Worked as a cashier through Instawork application at PNE.
• Maintained positive guest experience by giving customer service to all the guests.
Counter staff / Cashier (Part-time) – Instawork - Vancouver, BC, Canada
• Worked as a cashier through Instawork application at Nat Bailey, PNE & BC place.
• Maintained positive guest experience by giving customer service to all the guests.
Cross host – A&W - Vancouver, BC, Canada
August 2022- December 2022
August 2022- February 2023
October 2021- February 2023
October 2020- October 2021
• Maintained positive guests experience by giving customer service to all the guests.
• Performed different duties like making the order for the customers under 3 minutes, giving special attention to special
orders, serving the food to guests, run the item from kitchen to cashier.
Cashier / Customer Service – Real Canadian Superstore - Vancouver, BC, Canada November 2019- May 2021
• Maintained positive customer experience by giving customer service to all the customers.

• Performed different duties like refund the money to customers, organizing the recovery items, transferring the calls.
• Did cashiering for 2 years by completing 70-80 transaction / hour by providing good customer service and by
remembering the code of vegetables.
Customer Experience Salesfloor Associate / Cashier– Walmart - Vancouver, BC, Canada February 2019- December 2019
• Maintained positive customer experience by giving customer service to all the customers.
• Performed different duties like helping customers, organizing the recovery items, put aways the items to its location.
• Did cashiering for 2 years by completing 70-80 transaction / hour by providing good customer service and by
remembering the code of vegetables. Did Zoning and facing of different section assigned at different shifts.

Microsoft Azure Fundamentals Professional Certificate, NPower Canada │ Vancouver, BC
IBM Data Analyst Professional Certificate, NPower Canada │ Vancouver, BC
Junior Data Analyst Professional Certificate, NPower Canada │ Vancouver, BC
Master of Business Administration, New York Institute of Technology (NYIT-AACSB)
Bachelor of Engineering in Electronics & Communication Sardar Vallabhbhai Patel Institute of Technology (SVIT)
February 2023 April 2023
April 2023 2020 2014