
Dhairyashil Rana
Customer Service / Support
Services offered
Young professional with a managerial and analytical mindset and a passion for sports. Experience in sales, marketing and team development with a diverse skill set including written and verbal communication, problem solving and strategic planning. Proven success in developing and managing partnerships, business development and leading large teams in healthcare as well as IT sectors.
Experience
Customer Relations and Retention specialist
Was responsible for providing high- quality services for customers
Helped and developed strategies to retain client business- which led to reduction in client loss by 40%
Directly involved in developing and executing closing High–ticket closing strategies and market penetration
strategies
Provided accurate information about promotions, customer programs and products, helping drive high customer retention
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
Leveraged sales expertise to promote products and capitalized on upsell opportunities
Presenting projections, goals and strategies to shareholders and potential investors
Customer service representative – Team Lead
• Helped customers with questions, complaints and gave information about the products and services
• Consistently exceeded annual sales targets
• Developed healthy work environment within the team and increased work efficacy by15%
• Applied highly effective selling skills while properly engaging and presenting solutions to customers
• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
Education
A.M.C DENTAL COLLEGE AND HOSPITAL- GUJARAT UNIVERSITY, AHMEDABAD, INDIA
Bachelors of Dental Surgery
BIRLA PUBLIC SCHOOL, RAJASTHAN, INDIA
Senior Secondary High School
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