Dhairyashil Rana

Customer Relations and Retention specialist

Was responsible for providing high- quality services for customers

Helped and developed strategies to retain client business- which led to reduction in client loss by 40%

Directly involved in developing and executing closing High–ticket closing strategies and market penetration

strategies

Provided accurate information about promotions, customer programs and products, helping drive high customer retention

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions

Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions

Leveraged sales expertise to promote products and capitalized on upsell opportunities

Presenting projections, goals and strategies to shareholders and potential investors

 Customer service representative – Team Lead

• Helped customers with questions, complaints and gave information about the products and services

• Consistently exceeded annual sales targets

• Developed healthy work environment within the team and increased work efficacy by15%

• Applied highly effective selling skills while properly engaging and presenting solutions to customers

• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences

• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions

A.M.C DENTAL COLLEGE AND HOSPITAL- GUJARAT UNIVERSITY, AHMEDABAD, INDIA

Bachelors of Dental Surgery

BIRLA PUBLIC SCHOOL, RAJASTHAN, INDIA

Senior Secondary High School