Dhruv Darji

Professionally able to generate revenue and maximize profitability by engaging in business development activities. Adept at ensuring a smooth flow of operations by evaluating processes to identify problems and communicate issues to senior management. Excels in maintaining information databases and conducting market research. Instrumental in fostering solid professional relationships with clients and stakeholders. Proficient in MS Office Suite; completed technical and fundamental analysis.

Bank of Baroda

Customer Service Executive

Addressed customer queries and complaints, providing timely and efficient resolution, and ensuring customer satisfaction. Promoted bank products and services to customers, generating new business for the bank. Ensured
compliance with bank policies and procedures and adhered to regulatory requirements. Managed risks associated with customer transactions and identified opportunities to improve processes and procedures. Processed customer transactions, including deposits, withdrawals, and fund transfers, accurately and efficiently.
● Improved customer satisfaction ratings: Implemented new customer service strategies that resulted in a 20% increase in customer satisfaction ratings over a period of six months.
● Reduced transaction processing time: Streamlined transaction processing procedures, resulting in a 30% reduction in average transaction processing time, leading to improved efficiency and productivity.
● Generated new business for the bank: Successfully promoted bank products and services to customers, resulting in a 15% increase in new accounts opened and a 10% increase in customer deposits over a period of one year.

Loyalist College

Associate Degree in Business Accounting