Diego Lopez

Hello, 

Refined Account Manager with 5 years of experience in B2B sales and 3 more years as in B2C sales. 

I have achieved multiple milestones along my sales journey and I'm looking to expand my reach with growing industries. My current goal is to get experience in the SAAS field and help.

I am looking forward to helping your company grow!

Work experience

February 2022 – ongoing                              Best Buy- Market Account Manager

• Prospect new clients based on market segments
• Plan and manage a monthly, quarterly and yearly sales pipeline
• Negotiate bulk discounts and/or enterprise pricing based on given margins per product
• Plan and execute long term sales plans to secure long term revenue 
• Manage two different targets monthly quarterly and yearly
• Involve customers in the upcoming technology from our vendors and incite renewing contract/projects
• Respond to web generated leads under 2h after received

August 2018 – February 2022                       Thomson Reuters- Account Manager

• Reach out to clients by phone or email to prospect sales opportunities
• Plan an achieve sales quotas on a monthly, quarterly and yearly basis
• Effectively solve problems to reinforce the brand
• Propose legal publications to targeted markets
• Inform customers about our new releases 
• Follow up with customers regarding earlier discussions 
• Assist customers by defining their need
•  Suggest products related to customer needs

Feb 2018 – August 2018                         BMO Bank of Montreal- Credit Card Customer Specialist

• Effectively answer to customer’s concerns under 3 minutes
• Reach up to 80 incoming calls per day of work
• Assist customers regarding their credit card needs
• Educate customer on products, procedures, services
• Identify the root problem of the customer during call
• Answer to customer’s requests regarding banking products
• Reassure customers about the security of their Cards/Accounts

July 2017 to September 2017       Canada Computers- Sales associate

• Surpass expected sales and quotas on a weekly basis up to 180%
• Establish trust with customer and to increase customer loyalty 
• Learned cross selling and upselling
• Assist customers with computers and technology requests
• Answer customer’s questions thoroughly 
• Teach and educate customers about computer components 
• Suggest and build computer systems based on customer’s needs
• Propose solutions to common and uncommon problems
• Empathize with customers 
• Provide quality sales services 

April 2017 to June 2017                FIMU Internship in France- Event coordinator

• Manage the volunteering team with over 50 volunteers 
• Find spontaneous solutions for unexpected timely problems 
• Match guides with musicians according to specific criteria
• Create a database of festival participants
• Maintain the database according to movements 
• Meet and greet the musicians and guests
• Answer calls regarding specific requests from our guests
• Resolve problems or unexpected situations quickly

November 2016 – Present             Canadian Armed Forces- Reservist

• Find solutions in team under pressure from higher hierarchy 
• Learn to effectively use time as a tool and respect timings 
• Showers under 1 minute as an example 
• Perform drill related activities
• Learn about combat tactics
• March in groups according to orders
• Exercise rigorously in team

Studies

201 - 2017                                   College 

Business Administration- Marketing technique at Vanier College