Dipesh Gupta

I have 9 years of experience in the SIP-VoIP industry and expertise in T3 troubleshooting. I would like to work for a growing and forward-thinking company, where I can utilize my existing skills and develop new ones towards the contribution of the success of the company.

• Configure MiVoice Connect, MiCloud, MiVoice, Telepo, MiV5000, MiV400, MX-One, SIPX, Broadsoft, Clearspan, 3CX,Asterisk, Grandstream, Yealink,RingCentral and Polycom
• Configure 69xx, 68xx and 67xx family phones with customized environment to reproduce customer site issue inside lab
• Setup and manage DID, Virtual PRIs
• Troubleshoot analog and SIP phones using syslogs and traces
• Understanding of globalized +E.164 dial plans
• Responsible for the analysis/troubleshooting of large-scale enterprise VoIP network
• Configured SIP phonesand deployed VoIP solutions on IP PBXs with IPv4, IPv6 and Dual Stack
• Engaged with Enterprise VoIP, SIP Trunking, softphone, IVR, ContactCenter, Call recording
• Responsible for ACD, Hunt Group, Dial plan, corporatedirectory integration, conferencing in large scalemulti-site enterprise environments
• Configure IP Phone Configuration/SIP Trunk configuration/RCS for bulk deployment
• Performed Level 2 & 3 troubleshooting on the phones and PBX
• Responsible for releasingand deploying (Installation and configuration) Hot Fix (HF) to customers
• Wireshark Captures to analyze SIP, RTP, SRTP,TCP, UDP, IP Packets
• Escalated issues in Ticketing tool environment with JIRA, Mitel TeamTrack and others
• Configure and test IP/analog phonesand their functionality with VoIP adaptersand Analog Lines
• Help with automation scripting on Analog and SIP Phones
• Configured FTP, TFTP,HTTP and HTTPS servers for repositories
• Maintain and upgradelab SIP call servers, syslog serversand crash log servers
• Help in recovering phones from Brickmode using Flash
• Help in creatingSIPP xml test scripts to emulate SIP call flows
• Configure and manageSBC on phone systems for additional security
• Configure new Call Recorders with different PBXs on TCP/UDPand TLS
• Configured soft phoneslike 3CX, Bria,Zoiper
• Executed advanced VoIP functional, scalability, performance tests
• Performed advanced security and stress test on SIP phoneswith Qualys and Linux
• Attended and participated in peer design reviews
• Develop test strategies for automation and software productrelease
• Managed weekly statusmeetings and updateson Engineering Projects
• Worked with projectmanagers to developproject plans and executed implementation plans

Master of Technology (M Tech. ComputerScience)- Jun 2015

(Lovely Professional University, Punjab, India)

Bachelor of Computer Applications (BCA)- May 2011

(S.N College, Punjab, India)