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Randy Mohammed

Randy Mohammed

Call Center Management

Banking / Loans

Toronto, Ontario

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About Randy Mohammed:

People Focus, Innovator, Passion for Modernization, Employee Engagement, Customer Satisfaction.  I have launched 2 call centers from the group up, developing KPI's, Negotiating Statement of Works, Vendor and Change Management, Global contact center experience in Europe and North America.  CAB chair, change management. Managing a team of 150. Emphasizing Accountability, Expectations  

Experience

15 yrs + Launching call centers at ING and Desjardins and Service Delivery Management managing a team of 150+, focusing on strategic transformation, Innovation, Process Improvement,  (Banking, Group Insurance ) Industry 

Education

BA York University, 

Pursuing Executive MBA Queens 

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