dipesh pradhan

Accomplished Team Lead with over seven years of progressive experience in distribution and warehouse management. Demonstrated expertise in streamlining operations, enhancing team productivity, and ensuring compliance with industry standards. Adept at managing complex logistics processes and fostering a culture of safety and efficiency. Seeking to leverage a strong background in inventory control and team leadership to drive organizational success. 

PROFESSIONAL EXPERIENCE 

Lead Hand | Velcro Canada — Brampton, ON 
2020 – 2024 

Directed daily warehouse operations, including the coordination of receiving and shipping activities, ensuring timely an accurate delivery of goods. 

Cultivated strong relationships with carriers, vendors, and customers to efficiently address and resolve product discrepancies. 

Oversaw the verification and accuracy of critical shipment documentation, such as Bills of Lading (BOL), Information of Delivery (IOF), and Proof of Delivery (POD). 

Developed and maintained detailed reports on product damages, shortages, and other issues, facilitating prompt communication with suppliers. 

Team Member | Thomson Terminals— Etobicoke, ON 
2015 – 2018 

Executed the picking and preparation of customer orders with a focus on precision and efficiency, ensuring all shipments were correctly labeled and free from damage. 

Managed outbound logistics, including the verification of shipment accuracy and the organization of goods for transport. 

Operated various material handling equipment, including shrink wrap machines, to streamline the packaging process. 

Maintained inventories, customer pick-ups and kept storage areas clean and organized. 

Lead Hand / Customer Service | Menlo Logistics — Mississauga, ON 
2013 – 2015 

Managed logistics and distribution operations within the Returns Department for 3M Canada, utilizing advanced software tools like SAP, SharePoint, and Lotus Notes for effective inventory tracking. 

Processed and validated key documentation, including Return Material Authorizations (RMAs), invoices, and Bills of Lading, ensuring compliance with client requirements. 

Identified and reported on discrepancies in deliveries, maintaining open communication with the CSR team and customers to ensure swift resolution. 

Played a key role in maintaining customer satisfaction through consistent follow-up and effective issue resolution. 

EDUCATION 

Bachelor of Business Studies -Tribhuvan University, KTM, Nepal 

CERTIFICATIONS 

Accounting For Small Business- St. Gabriel Learning Centre, Mississauga,ON 

Advanced Computer Training-Dufferin-Peel Learning Centre, Mississauga,ON 

Certified on Industry Machines FORKLIFT (Counter Balance, Raymond Reach, Walkie). 

Standard First Aid, Lean Safety Training