About Disha Thakkar:
I have experience of customer service of more than 5 years..
Experience
Kelly connect may-2023- till date Technical support advisor
Resolving all issues of iOs devices.
Entering all call activity into an online technical support database and provide documented information to the knowledge base.
Assist customers who own multiple products that have shared accounts and data.
Interact with customers troubleshooting and resolving technology inquiries and challenges related to apple products.
Excellanz Education Nov-2022 – may-2023 Customer Relation Executive
Advise current and prospective students on educational issues.
Handle a high volume of in-bound & out-bound students’ calls.
Prepare & distribute necessary information to students regarding the educational programs.
Conduct seminars on career counseling for students.
IndiaInfo Line Ltd. May 2016 – March-2022 Customer Service Representative
Handle 60+ customer interactions per day
Polite service to ensure customer retention and satisfaction
Answer customer questions quickly and efficiently and increase upsell Collect source data such as customer names, addresses, phone numbers, and credit card information daily and enter the data into the customer service software.
Proficient in video conferencing platforms such as zoom and Skype, able to communicate with customers across a variety of channels.
Brillianz Education, Dubai Aug 2013 – April- 2016 Customer Relation Executive
Advise current and prospective students on educational issues.
Handle a high volume of in-bound & out-bound students’ calls.
Prepare & distribute necessary information to students regarding the educational programs.
Conduct seminars on career counseling for students.
Education
Financial Planning & relationship management – PGD Nov 2009
Bachelor’s in Science Graduated with CGPA – 7.5/10 April 2008 Gujarat, India
Professionals in the same Customer Service / Support sector as Disha Thakkar
Other users who are called Disha
Jobs near Calgary, Alberta
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pizza cook
Found in: Talent CA 2 C2 - 3 days ago
1901210 Alberta Ltd. Calgary, CanadaEducation: · Expérience: · Education · Secondary (high) school graduation certificate · or equivalent experience · Work setting · Restaurant · Willing to relocate · Tasks · Prepare and cook complete meals or individual dishes and foods · Prepare dishes for customers with food a ...
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administrative assistant
Found in: Talent CA 2 C2 - 1 day ago
DBM CONSTRUCTION LTD. Calgary, CanadaEducation: Secondary (high) school graduation certificate · Experience: Experience an asset · Work setting · Construction · Tasks · Plan and control budget and expenditures · Establish and implement policies and procedures · Train, direct and motivate staff · Assign, co-ordinate ...
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food service supervisor
Found in: Talent CA 2 C2 - 1 day ago
2306985 Alberta Corporation Calgary, CanadaEducation: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year · Experience: 1 year to less than 2 years · or equivalent experience · Work setting · Restaurant · Tasks · Establish methods to meet work schedules · Supervise ...