About Divya Gandhi:
I am Divya Gandhi, 25 years old. Currently, I am studying Human Resource Management at Conestoga College, and my study will end on 20th April 2023. I have previous 1 year of experience as Customer Service Representative.
I am passionate about traveling and exploring new places and things.
I am in possession of skills such as Communication skills, Customer service skills, Product knowledge, Problem-solving skills, Computer skills, and Teamwork skills.
Experience
Michaels, Kitchener August 2022 - Present
Customer Service Representative
- Responsible for greeting customers as they enter the store and offering assistance with finding products, answering questions, and resolving any issues they may have.
- Responsible for providing customers with accurate and helpful product information, including their features, benefits, and pricing.
- Receiving complaints or issues with customers' purchases and helping resolve these problems, including listening to customer concerns, investigating the issue, and finding a satisfactory solution.
- Processing sales transactions, including accepting payments and issuing receipts.
- Maintaining the cleanliness and organization of the store.
- Upselling and cross-selling additional products and services.
- Ensuring customer satisfaction and retention through exceptional customer service.
- Collaborating with other team members to provide the best possible service to customers.
- Updating customer records and maintaining confidentiality.
Education
Conestoga College September 2022 – April 2023
- Graduate Certificate in Human Resource Management
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