Ebere Ozokwelu

Driven, detail-oriented, and ready to tackle any client challenge—I'm a Client Support Specialist with 7+ years of experience in SaaS, healthcare, and tech environments. I thrive on helping clients succeed, turning complex issues into smooth solutions, and building strong relationships along the way. With expertise in Salesforce, Jira, and a knack for strategic problem-solving, I make sure every client interaction is efficient, supportive, and leaves a positive impact.

Whether it's optimizing onboarding, handling support tickets, or proactively addressing client needs, I bring both technical skill and a personal touch. I’m excited to connect with companies that value customer-focused solutions and look forward to making a real difference on a client support team!

With a solid foundation in Client Success and Account Management, I bring over seven years of experience in industries spanning SaaS, retail, and healthcare. My recent role as a Client Success Specialist at Bench Accounting involved managing a portfolio of high-value clients, where I achieved a quarterly renewal rate of 90% through effective onboarding and streamlined customer support workflows. By leveraging tools like Salesforce, Bench App, and advanced analytics, I proactively identified client needs, reduced time-to-value by 20%, and decreased churn to just 6%.

Earlier in my career as a Pharmacy Account Manager at Medplus Pharmacy, I managed operations using systems such as SAP ERP and Kroll EMR, which improved efficiency by 15% and enhanced patient safety. I successfully implemented process improvements and led a team-focused culture, increasing staff efficiency by 10% and ensuring precise, customer-centered service.

Across all roles, my strength lies in combining data-driven insights with strategic client management. I’m adept at working with cross-functional teams, using robust CRM tools, and building lasting client relationships that align with company objectives.

My educational background includes a Bachelor of Pharmacy from the University of Lagos, equipping me with a deep understanding of healthcare, regulatory standards, and analytical skills. Additionally, I earned a Graduate Certificate in Finance from the University of Lagos, enhancing my business acumen and proficiency in financial planning and data-driven decision-making. This combination of healthcare knowledge and financial expertise complements my client success experience, enabling me to approach customer relationships and process optimization with a well-rounded perspective.