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Eddy Loewen

Eddy Loewen

Customer Service Professional

Customer Service / Support

Burlington, Ontario

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About Eddy Loewen:

Kind-hearted customer service professional with 5+ years' experience providing exceptional customer service & developing relations with people. Graduated with distinction using organizational, strong mathematical understanding & problem-solving skills. Seeking an engaging full-time opportunity where my focus on positive customer relations, excellent communication & attention to detail will be beneficial.

Experience

Intern / Bookkeeper, Positive Accounting, Oakville, ON 2022-2023 

• Answered customers questions over email & phone & scheduled appointments 

• Verified documents in accounting software, selected appropriate tax codes & rules 

• Calculated books, financial statements, monthly reconciliations & matched transactions 

• Matched receipts & invoices by month including scanning & uploading to software 

Assistant Manager, Complete Coverage, Burlington, ON 2018-2021 

• Managed & resolved customer complaints to guarantee satisfaction & repeat business 

• Collaborated with coworkers daily to determine a highly time efficient work plan 

• Answered, scheduled & responded to reservation calls at specific times & locations

Education

Accounting & Payroll Specialist Diploma (with Distinction), triOS College, Hamilton, ON 2023 

• Accounting, Intermediate & Advanced Accounting, Compliance Legislation 

• Business Communication & Introduction to Finance, Payroll Fundamentals 1 & 2 

• QuickBooks, Sage 50 & 300, Xero & QuickBooks Online Certified Advanced ProAdvisor 

• Microsoft Office, Excel, Outlook, PowerPoint & Word

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