zainulabdeen borkaai

Innovative and solutions-driven professional with solid technical aptitude and certified computer skills. Possess broad knowledge of troubleshooting methodology, scripting, automation, and orchestration technologies, and system integrity. Excel at resolving hardware and software errors by identifying root causes of problems and devising efficient solutions. Resourceful individual with active involvement in performing regular backup operations and implementing appropriate processes for data protection, disaster recovery, and failover procedures. Skilled in providing documentation and technical specifications to IT staff for supporting in the upgrade of infrastructure. Effective communication, collaboration, and interpersonal skills along with ability to build enduring and long-lasting relationships with clients and stakeholders. Systems Installation, Configuration, and Upgrading / Technical Support / Backup Operations Management Troubleshooting and Issues Resolution / Disaster Recovery / Documentation and Technical Specifications Preparation

Systems Administrator (2016 – 2022) TD Synnex , Location Technical Scope Acting as technical lead to identify and implement solutions to problems affecting IT services. Providing 1st/ 2nd Line and some 3rd Line support over the telephone, remotely and face to face to clients & internal staff members. Duties: Installation and maintenance of all systems within a client’s digital environment. Producing documentation on operational, system and user procedures & guidelines. Building, configuration and troubleshooting of server and desktop hardware. Providing advice on selection and purchase of IT equipment. Maintaining maximum availability of supported services for users. Obtaining quotes for supply of goods and services from suppliers. Designing, implementing and managing Active Directory. Monitoring the progress of third-party maintenance contract suppliers. Ensuring that support calls are logged and handled effectively and efficiently. Responsible for disaster recovery, closing security loopholes and access levels. Ensure adequate antivirus protection & solutions are maintained and updated. Identify and recommending improvements for Email applications & Web-page development. KEY SKILLS AND COMPETENCIES Knowledge of cloud computing (Amazon EC2), Apache HTTP Server. Experience of working with some 3rd line projects. Knowledge & understanding of backup technologies & disaster recovery methods. Experience

Computer Science, Information Technology

Freie Universität Berlin, Germany,