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Calgary
Eduardo Salinas

Eduardo Salinas

IT Support Technician

Technology / Internet

Calgary, Alberta

Social

Services offered

IT Support Technician with more than 3 years of experience providing top-notch technical assistance with Windows and iOS systems, network problems, cyber security,  troubleshooting systems and configurations, managing ticketing systems and devices and apps configurations.

It support technician
Troubleshooting
Technical assistance
Network problems
Cybersecurity
Approximate rate: CAD$ 35 per hour

Experience

  • Provided first-line technical support to end-users, both remotely and on-site, resolving hardware and software issues promptly and effectively by using JIRA ticketing systems and Teams.
  • Installed, configured, and maintained operating systems, software applications, and hardware components for optimal performance.
  • Setup and configurated printers, phones and LAN networks. 
  • Collaborated with cross-functional teams to implement IT projects, upgrades, and information backups.
  • Managed content collaboration by using Microsoft share point, assuring data and file sharing. 
  • Conducted training sessions for staff members on how to use and prevent technical issues.
  • Managed and maintained an inventory of IT equipment and supplies, ensuring availability for immediate support needs.
  • Implementation of security software against threats and virus.
  • Conducted regular vulnerability assessments and penetration tests to identify and remediate security weaknesses.

Education

IBM IT Support Certification

Cybersecurity Certification 

 

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