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Calgary
Eduardo Salinas

Eduardo Salinas

IT Support Technician

Technology / Internet

Calgary, Alberta

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Services offered

IT Support Technician with more than 3 years of experience providing top-notch technical assistance with Windows and iOS systems, network problems, cyber security,  troubleshooting systems and configurations, managing ticketing systems and devices and apps configurations.

Approximate rate: CAD$ 35 per hour

Experience

  • Provided first-line technical support to end-users, both remotely and on-site, resolving hardware and software issues promptly and effectively by using JIRA ticketing systems and Teams.
  • Installed, configured, and maintained operating systems, software applications, and hardware components for optimal performance.
  • Setup and configurated printers, phones and LAN networks. 
  • Collaborated with cross-functional teams to implement IT projects, upgrades, and information backups.
  • Managed content collaboration by using Microsoft share point, assuring data and file sharing. 
  • Conducted training sessions for staff members on how to use and prevent technical issues.
  • Managed and maintained an inventory of IT equipment and supplies, ensuring availability for immediate support needs.
  • Implementation of security software against threats and virus.
  • Conducted regular vulnerability assessments and penetration tests to identify and remediate security weaknesses.

Education

IBM IT Support Certification

Cybersecurity Certification 

 

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