EI WAH NWAY

In the Hotel Sask, I am the deputy operating manager. I recently received my accounting certificate from Saskatchewan Polytech. 

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• Computer Skills    (MS office)                            
• Polite and courteous
• Proficient with a variety of office Equipment 
• Exceptional Client Focus 
• Team player
• Time Management
• Fast learner
• Professional Appearance
•       Attention to Detail
•      Bilingual: English and Burmese
•     Organized and highly efficient

PROFESSIONAL EXPERIENCE

• Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties. 

• Runs and reviews critical information contained in room operations reports. 

• Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations. 

• Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management. 

• Operates all department equipment as necessary and reporting malfunctions. 

• Ensures employees have the proper supplies and uniforms. 

• Understands night audit procedures and being able to comprehend and utilize reports as necessary. 

• Understands and complies with loss prevention policies and procedures. Contributing Information to Support Managing to Budget 

• Supervises same day selling procedures to maximize room revenue and property occupancy. • Verifies accuracy of room rates to maximize revenue opportunities 

• Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations. 

• Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals. 

• Understands the impact of Room Operations on the overall property financial goals and objectives. Providing for and Managing the Guest Experience 

• Participates as needed in the investigation of employee and guest accidents. 

• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and 

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary. 

• Assists in the review of comment cards and guest satisfaction results with employees. Managing and Conducting Human Resources Activities 

• Provides support for operational functions as necessary. 

• Trains staff and monitoring adherence to all relevant policies and procedures. 

• Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results. 

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. 

• Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures. 

• Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.

 • Empowers employees to provide excellent customer service within guidelines. • Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills. 

• Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate. 

• Communicates performance expectations employees in accordance with job descriptions for each position. 

• Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues. 

• Coaches, counsels and encourages employees. • Participates in employee progressive disciplinary procedures as required. 

• Handles employee questions and concerns. 

• Participates in an ongoing employee recognition program. 

• Effectively schedules employees to business demands and tracks employee time and attendance. • Assists in performing the payroll function. 

• Oversees daily shift operations and ensures compliance with all policies, standards and procedures.

• Established standards and procedures for work of housekeeping staff, and plan work schedules to ensure adequate service.
• Inspected and evaluated the physical condition of the establishment and submit to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
• Controlled company waste by detecting employees' minutes per room.
• Received acknowledgment for keeping company time down per room and cleanliness.
• Supplied training to all supervisors and established safe working conditions.
• Understood, maintained, and executed hotel policy.
• Selected and recruited employees for housekeeping.
• Restructured the laundry department to increase the amount of output to help reach room demand.
• Assigned new employees to work with experienced help.
• Assigned and inspected employee responsibilities.
• Handled payroll, schedules, interviewing, coaching, and counseling of employees.
• Inspected work performed to ensure that it meets specifications and established standards.
• Performed or assisted with cleaning duties as necessary.
• Conferred with staff to resolve performance and personnel problems, and to discuss company policies.
• Inspected and evaluated the physical condition of facilities to determine the type of work required.
• Checked and maintained equipment to ensure that it is in working order.
• Manage and analyze all incoming supplies and ensure compliance to all specifications and prepare all reports to be presented to management.
• Inventory stocked to ensure that supplies and equipment are available in adequate amounts.
• Recommended changes that could improve service and increase operational efficiency.
• Stock checking, requisition on daily basis and responsible for monthly inventory.
• Prepares work to be accomplished by gathering and sorting documents and related information
• Pays invoices by verifying transaction information, scheduling, preparing disbursements, and obtaining authorization of payment.
• Prepares financial reports by collecting, analyzing, and summarizing account information and trends

• Assign to assist Burmese people who have great difficulty expressing their need in English
• Interpreter and read out documents 
• Translate documents
• Flexible and willing to make changes as deemed necessary, i.e., schedule adjustment, or floating
• Uses correct tone of voice, stance, and non-defensive/offensive language
• Provide the highest level of customer service during interpreting sessions
• Perform other duties as assigned
• Provide the highest level of customer service during interpreting sessions
• Possesses good interpersonal, organizational, and time-management skills.
• Flexible and willing to make changes as deemed necessary, i.e., schedule adjustment, or floating
• Prepare monthly account preparations
• Prepare monthly employees’ salaries 
• Finalize report of profit and loss
• Complete and maintain sales invoices and reports
• Calculate accruals and prepayments
• Prepare account pack for review
• Handle bank reconciliations, including posting and balancing
• Analyzed accounting statistics and prepare financial report 
• Consolidated accounts payables, accounts receivables and payrolls
• Generated budgets/forecasts for management team
• Prepared weekly monthly financial reports
• Complied and reviewed information for accuracy 
• Maintained files and computerized accounting databases
• Analyzed documents, clearances, and approval from local, state, and federal agencies
• Assist with quick book to ensure all data is entered correctly 
• Responsible for providing regular input on monthly reports
• Managed account payable, account receivable, and payroll documents

• Saskatchewan polytechnic                                                                                                  2022 April

              Accounting certificate course 

• Bachelor of Arts (English)                                                                                                   2014 August

               Dagon University of Myanmar, Yangon, Myanmar

• MYOB Level 3 (Computerized Accounting) Certificate                                                 2010 Dec

               KMD Computer Technology, Yangon, Myanmar                                                       

• LCCI Level 1 & 2 (Manual Accounting) Certificate                                                            2010 March

               (London Chamber of Commerce & Industry International Qualifications from United Kingdom)

               KMD Computer Technology, Yangon, Myanmar