Esther Oropo

I am great at communicating effectively both orally and in writing, listening actively and troubleshooting to resolve issues at first contact.

Helping people has been a major driving force for me, as well as the satisfaction that comes with knowing that my little way of resolving an issue will keep the customer/ client as a loyal brand ambassador.

HGS Canada Dec 2022 - Present
Customer Relations Associate
*Handling inbound calls from customers via telephony system
*Technical and online navigational support and troubleshooting
*Resolving customers' inquiries at first contact
*Escalation of customers' issues
*Offering products and services to meet customers' needs and goals.

9mobile Dec 2014 - Oct 2022
Customer Support Specialist
*Adapted a professional approach to communicate via electronic means, with systems and network users in order to determine problems they experienced.
*Provided expert advice to users by consulting business approved technical guides and standard operating procedures (SOPs).
*Collaborated with subject matter experts when additional support was required.
*Maintained records and logs of identified issues as well as resolution steps provided for feedback to the management and reference for other technical helpdesk agents.

 

Master of Business Administration, Production Management- Jan 2015
University of Lagos ‐ Lagos, Nigeria

Bachelor of Science, Biochemistry- Jan 2007
Olabisi Onabanjo University ‐ Ogun, Nigeria