Elizabeth Bello

An enthusiastic customer service representative with over 4 years’ experience, focused on facilitating seamless interactions and resolving issues to ensure exceptional customer satisfaction. Proficient in leveraging effective communication and problem-solving skills to address challenges and foster positive relationships with clients. Seeking to contribute my expertise and dedication to a dynamic team committed to exceeding customer expectations.

Research Assistant                                                                                          Mar 2018 – Nov 2019

SightSavers

• Maintained detailed records of travel and data collection activities, ensuring accountability and providing accurate reporting to project stakeholders.
• Administered informed consent procedures to study participants, ensuring ethical and legal compliance throughout the research process.
• Obtained crucial tracking information from interview sites, optimizing data collection efficiency.
• Maintained an up-to-date activity log during fieldwork, enhancing project transparency and progress tracking.

Customer Service Representative / Relationship Officer                                          Aug 2012 – Apr 2014

Access Bank Plc

• Provided exceptional service by addressing inquiries and concerns in accordance with established protocols.
• Actively promoted and recommended new products to existing customers by assessing their needs.
• Maintained cleanliness and organization of work area and equipment.
• Conducted both inbound and outbound calls to manage and resolve customer queries.
• Grew existing customer accounts by 22% through exceptional customer service and effective sales techniques
• Increased customer satisfaction by 85% in the first quarter by proactively managing customer relationships
• Corresponded with 200+ clients monthly via email, phone and online chat.
• Entered and updated client database with new and existing customer’s information respectively with 100% accuracy

Customer Service Officer / Merchant Teller                                           July 2008 – Aug 2012

Intercontinental Bank Plc         

• Processed 250+ cash deposits, withdrawals, and other banking transactions daily, with 100% accuracy rate.
• Maintained detailed records of the unclaimed account and reconciled accounts on a monthly basis.
• Maintained detailed knowledge of the bank’s products, exceeding new customer acquisition target by 30% 
• Deescalated problematic customer concern, maintaining calm and friendly demeanor always.
• Documented conversations with customers to track requests and offer solutions achieving 90% customer satisfaction.
• Maintained and updated the customer database to ensure accurate and organized records.

Diploma in Regulatory Affairs

Algonquin College of Arts and Technology, Ottawa